THEY GIVE YOU A LOW BALL ESTIMATE BECAUSE THEY WILL GET YOU AFTER YOUR STUFF IS ALREADY LOADED ONTO THE TRUCK AND THEN THEY HAVE YOU TRAPPED. My estimate started at $2150, changed to $3500 when their “coordinator” called and by the time the truck driver got done, it shot up to $4800. Although I called customer service to ask for a partial refund, they never called back even though they said they would. ALMOST $5000 TO MOVE “LESS THAN A FULL ONE BEDROOM APARTMENT”. I DIDN’T EVEN HAVE LIVING ROOM FURNITURE. THEN THEY LET YOU THINK THEY ARE GIVING YOU DISCOUNTS UPFRONT BECAUSE THEY KNOW THE DRIVER WILL MAKE UP FOR IT WHEN THEY USE THREE ROLLS OF TAPE TO WRAP YOUR 23 INCH SCREEN TV AND YOUR OTHER BELONGINGS! THEY ACTUALLY STORED SCREWS INSIDE A ROLL OF TAPE. $377 FOR PACKING SUPPLIES? The truck showed up 2 days late and I had to call them to see when the truck was going to arrive. They finally came at 6:15 PM at night and didn’t leave until 9:15PM. The driver kept hinting at something about dinner. I couldn’t believe after everything I was paying they expected dinner. After what I was charged, they could get their dinner out of the surplus they took from me. Then I went to move my bed yesterday in my room and they had not even hooked it togeter all the way. They had apparently only put one screw in a queen size bed to hold it to the headboard. YOU DON’T KNOW WHEN YOUR FURNITURE WILL SHOW UP AND THEN BOXES AND FURNITURE ARRIVE DAMAGED EVEN THOUGH THEY BRAG ABOUT HOW THEY HAVE THE BEST PACKING RECORD IN THE MOVING BUSINESS! THEY DON’T STORE YOUR STUFF LIKE THEY WANT YOU TO THINK THEY DO. THEY HAD TO HOLD MY STUFF FOR ABOUT TWO WEEKS BEFORE THEY DELIVERED IT. APPARENTLY, THEIR TRUCKS AND THEIR WAREHOUSE ARE NOT AIR CONDITIONED, BECAUSE ALL MY STUFF SMELLS MOLDY. BOXES ARRIVED DAMAGED AND THE FURNITURE THEY BRAG ABOUT PROTECTING SO WELL HAS DAMAGES ALL OVER IT. IF YOU VALUE YOUR MENTAL HEALTH, YOUR VALUABLES AND YOUR FINANCES, DO NOT, DO NOT, DO NOT USE THIS COMPANY. THEIR FIVE STAR RATING IS APPARENTLY WRITTEN BY THEIR EMPLOYEES TO GET THEMSELVES BUSINESS. CHECK OUT YELP.COM TO FIND OUT THE REAL INFO ON THIS MOVING COMPANY. AVOID THEM AT ALL COSTS.
This complaint and/or review was posted on HolySmoke.org on 11:04 am, May 21, 2018 (CST) and is a permanent record located at: https://www.holysmoke.org/scam/long-distance-van-lines-review/.
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