I bought these cameras! four in total on June 22 2014 directly from the Lorex website. I installed them over the Fourth of July holiday. the first camera quit working three days after it was installed. lorex sent me a replacement. on 11-20-14 another camera quit working I tried for two days to contact Lorax finally I was able to get a hold of them on Saturday 11-22-14 the tech I was talking to told me he needed the model number I explained to him the cameras are already mounted and that they were 11 feet off the ground I would have to get a ladder to get a model number and I would contact them again on Monday with the information that is when he gave me a ticket number 566070. had to use a magnify glass I got the model number off the camera that quit working this is when I discovered that the model number wasn’t the same number as the cameras that I ordered. I tried contacting Lorex again on Monday I was on hold for two hours before I gave up I tried calling back again at about 10 a clock Mountain time this is when I discovered there was an option for me to push where they would call me back, after six hours I was contacted by customer service representative, I told her I was having problems with the camera! before I had a chance to tell the customer service agent they sent me the wrong cameras she told me I had the wrong department she was going to transfer me to the tech department I told her I didn’t have time to wait for two or three hours before I had a chance to talk anymore she transferred me over and put me back on hold. I finally got a hold of the Lorax tech today 11/26/14 he told me there’s nothing he could do about them sending me the wrong Cameras I had to talk to customer service this is a Classic Case of bait and switch. so it is now 2/2/15 i just had the 3rd camera go down 2 days ago, what the hell! is LOREX bald face ripping us off? I have some older 480TVL cameras that blow these 600TVL cams a way! so I guess I just got F* out of $200 Dollars and they are still selling this garbage to the U.S.A. .
This complaint and/or review was posted on HolySmoke.org on 09:36 am, September 06, 2019 (CST) and is a permanent record located at: https://www.holysmoke.org/scam/lorex-technology-inc-review/.
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