I made a reservation through Trivago on 06/Oct./2018 for the Serenity Fun City Hotel, Makadi, Hurghada covering the period 10/Oct/18 to 13/Oct/18. The reservation was handled subsequently by loveholidays (booking ref: #lov-663261u) and I received booking confirmation letter. on 08/Oct/2018, i have received email from loveholidays informing me that the booking is canceled by the service provider because i am Egyptian resident, while the rooms rate is available only for UK/Irish residents and they are waiting the service provider confirmation that the booking can be canceled free of charge. Such conditions were not clearly mentioned during my booking process on loveholidays website, and i have correctly entered all my data including my country of resident. until today loveholidays have not confirmed refund. Due to such delay in response from loveholidays, I could not find another suitable booking, while my vacation will start 10/Oct/2018. Now, I can`t accept booking cancellation due to reasons not attributed to me, and i need to proceed with my booking and check in process without any trouble with Hotel “Serenity Fun City”.
This complaint and/or review was posted on HolySmoke.org on 13:10 pm, October 01, 2019 (CST) and is a permanent record located at: https://www.holysmoke.org/scam/loveholidays-we-love-holidays/.
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