After spending the best part of today looking into worthless warranties and realizing I couldn’t fix a problem myself, I found out that the customer service at the Enid Lowe’s power equipment dept really sucks. Let me say first that Sarah(Sara ) in the customer service dept was a GREAT help finding and giving me a copy of the receipt I thought I needed that showed the purchase of not only the Generac but also a 3yr service contract that supposedly fixes ANYTHING that goes wrong. Two employees, one was the evening store Manager seemed to agree that repairs might be necessary but, denied an exchange for my 2month old defective electric generator with receipt of sale, because they were afraid there was a possibility it couldn’t be fixed and they would be stuck with a 2month old generator. WTH?! The mgr after stating that he would like to exchange it for me (but any kind of customer satisfaction is out of the question) told me I could leave my generator, they would send it out of town to be diagnosed and if it can be repaired and, I would have to wait to see. OR! Lowe’s manager told me to get a return authorization from Generac and bring that to him (because I guess they don’t do that here in Enid) and when he was assured it can be fixed then he will consider an exchange. If there is anything funny here, and there isn’t, it’s that the defect is the units only 30amp receptacle and I need to use it! It shorted out because it’s defective. All the systems on this motor generator are working properly except for the ability to plug into that 30amp receptacle which renders the thing worthless. Lowe’s return policy states that they strive for customer satisfaction. If you are not completely satisfied with your purchase just bring it back within 90days with receipt and Lowe’s at there discretion, will decide if the defect will be repaired, replaced or your money refunded. I told them I didn’t want to wait or get my money back that an exchange would be appropriate since its been only 60 days and I have a receipt. The manager didn’t want to be stuck with a messed up generator. That’s part of the complete customer satisfaction program. Needless to say, I left Lowe’s kinda pissed. Max Dog Deli is shutdown until I get this handled. I hope soon. One more rant: The manufacturer warranty doesn’t cover this defect and the 3yr service contract does but, not until the 1yr manufacturers warrenty is up! Watch Out Lowe’s, I’m coming back tomorrow morning. .
This complaint and/or review was posted on HolySmoke.org on 01:10 am, June 26, 2018 (CST) and is a permanent record located at: https://www.holysmoke.org/scam/lowes-home-improvement-review-12/.
The reviews & complaints posted about Lowes Home Improvement was submitted by a member or guest on this website. Any and all opinions and information are published as is. HolySmoke.org does not edit or remove any aspect of the report and is simply a consumer grievance free-speech platform. As such, HolySmoke.org cannot be held liable for the complaints and reviews posted about Lowes Home Improvement as per Section 230 of the Communications Decency Act.
Business Advocacy Program
Advocacy program is a relationship between you and your most engaged consumers – the ones that choose to go a level higher to hold you accountable.