Luminess Air offers multiple models and packaged kits, and many buyers report feeling tricked or confused by the pricing scheme offered on the Luminess home page. It’s worth noting that the site appears to offer users an upgraded kit for a 30-day trial for $19.95, however in very fine print this also appears: “Then after 30 days when you love Luminess, it’s yours for only 5 easy monthly payments of fifty-nine dollars and ninety-nine cents when you order today.”
It’s been more than 4 weeks since I’ve placed my order with the promise of receiving it before the holidays. After several hours on hold, several threatening emails, and a dispute with my bank later, my order has finally shipped. It is expected to come January 2nd. More than 6 weeks after my original order. They charged a whopping $299! And it’s unclear whether or not the initial $19.95 fee to “try” their system is deducted from your total cost. The Luminess Air return policy promises that dissatisfied buyers can return it for a full refund within 30 days of delivery, minus shipping and handling, as well as an “initial trial cost” that isn’t fully explained in their terms.
When I wanted to return the product because of its faulty structure, they denied to take it back and also refused to refund the shipping charges. They promise that the one-year manufacturer’s warranty does cover buyers if their Luminess Air breaks, but is considered void if any non-Luminess brand makeup is used. THIS IS A MISLEADING company. They don’t provide any warranty in real, it is just on paper that they claim the warranty service. They have completely unreasonable and unclear pricing on necessary items. And the long shipping times upto 4 weeks almost forced me to once cancel my order. The advertisement makes it seem like you can get the machine and makeup kit for $20.00. That may be unrealistically cheap, but they seem to promise that. Once you are on the phone they try to tell you it’s $300.00. But they just don’t tell you that, they try to go through this hokey spiel about easy payments and how they can make lower payments for you.