Having an accident is bad enough. Having your right ignored makes it worse. If you have a car accident in Aston Township, unlike anywhere else in the state of Pennsylvania that I have encountered, your vehicle Will be towed by Luongo’s Towing of Media. You will not have the choice or an option to have your own towing company come for your car including roadside assistance or the dealership. You will be forced to use Luongo’s and they will arrive immediately. The police officer on scene Will discourage or completely ignore your request for alternate assistance. He/she will site a number of safety issues as to why your vehicle needs to be towed immediately by Luongos who no doubt will already be at the scene. Once your vehicle is on their tow truck, you will not have the right to have your vehicle towed to a repair shop, Storage facility, or dealership of your choosing. Effectively, they are not a towing service, they are a “”tow to Luongo’s”” service. This allows them to rack up large towing fees, Storage fees and administrative fees knowing that the insurance company will add all towing fees to the accident claim. Additionally, they will only release the vehicle to the registered owner of the vehicle who is likely too injured to go clean the vehicle at the Police Department. They will not allow a family member, A mother, a father, A husband or wife to claim the vehicle. So if the driver/owner is in the hospital or otherwise incapacitated as a result of the accident, the vehicle will remain in storage for the duration of their recovery allowing for gross overnight storage fees to accumulate. Luongo’s Towing Will tell you that the Aston Police contract mandates all vehicles towed be taken to a Luongos operated lot ignoring your right to have your vehicle towed to any repair shop of your choosing. (assuming the vehicle was not part of a crime scene, confiscated as evidence, or part of an ongoing police investigation).
This complaint and/or review was posted on HolySmoke.org on 06:58 am, September 18, 2018 (CST) and is a permanent record located at: https://www.holysmoke.org/scam/luongos-towing-review-2/.
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