I have bought some furniture from this shop call LUSH situated at 73 Upper Paya Lebar Rd Singapore 534818. The sales person promise that the furniture will be delivered within 8 weeks. By the 10th week when we did not receive our furniture, we call the shop to check. The customer service person says she will checked and for over two week we called and they tell us that they are still checking. By this time, we got really frustrated and we call them for a refund. And they responded that they will give us further discount if we continue to wait for furniture delivery. But by this time, we were so disappointed, we just want our refund. And now they say they will submit for approval. By the 16th week they are still requesting for approval. To sum all, this is a horrible place to shop with no customer service. We are not sure if they are trying to delay until we give up the refund but it is not a small sum so we need to get the refund back. Buyer, please beware of this shop when you buy.
This complaint and/or review was posted on HolySmoke.org on 07:46 am, September 24, 2019 (CST) and is a permanent record located at: https://www.holysmoke.org/scam/lush-furniture-luxur-home/.
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