On December 15, 2014, I watched a television advertisement about Luxoderm skin cream. It sounded very nice. The advertisement claimed that the product was a “risk free trial”. There was no mention of the product’s cost. All you had to do was give them $4.95 in shipping charges and they would send you some of their skin cream. I received 2 bottles of skin cream and 2 bottles of another product called “Gold Toner” or something to that effect. It was a product that was recommended to be used with the skin cream and would ship with the skin cream for only $2.45. I used one of each product one time. On December 29, 2014, I checked my records and noticed that my account had been charged 139.90 two times. A total of $279.80. On December 30, 2014, I contacted the company to let them know that I did not want to be a member, I wanted a return number (you had to have one of these for each product being returned or they would not accept the return), and I wanted all my money back. The woman on the line first asked me if I had read the terms of the agreement. I told her I had, but it didn’t say it was going to charge me $279.80 cents 2 weeks after I ordered the product. She then asked if I had read all the celebrity endorsements. I informed her that I really didn’t care, I didn’t want to be a member and I wanted my money back. Noting that it would be to bad if I didn’t get any benefit from the product , she asked if she deducted $60.00 off the price, she would cancel my membership and let me keep the product. I told her “no”. Then, she wanted to know if I would wait while she asked her supervisor if she could let me keep the product for only 50% of the price. When I declined this offer, I asked again for return numbers so I could return the product. She gave me two numbers, said she had cancelled my membership, and that I needed to return the products with only 1 of each product being opened. I mailed the product back Tuesday, December 30, 2014, the same day I had talked to this woman. Now, December 31, 2014, I have again checked my records and I have been charged an additional $279.80 for the same products that I not only do not have, but I am not a member of this “club”. I was told that when my returned products were returned, it would be 10 business days before I could expect to see any refund. This company has lied and stolen from me and must be stopped.
This complaint and/or review was posted on HolySmoke.org on 17:07 pm, July 28, 2017 (CST) and is a permanent record located at: https://www.holysmoke.org/scam/luxoderm-review/.
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