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Consumer Reviews and Complaints
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This complaint and/or review was posted on HolySmoke.org on 18:03 pm, December 09, 2018 (CST) and is a permanent record located at: https://www.holysmoke.org/scam/m-h-alshaya-company/.
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M.H. Alshaya Company Reviews & Complaints
Dear Al Shaya, I am writing this because of the incident that happened today. I went to Le Pain Quotidien in Sheizh Zayed Road (near Financial Centre Station) and ordered Shakshuka for take away and I paid immediately. After waiting for 30mins, I asked one guy (i think he is the manager in charge ) if my food was ready and he said in 1 minute. After patiently waiting for 10minutes, i checked at the counter again and another guy said he is already packing the food for take away. Again, after 10 minutes the food is still not available. I waited for another 5 minutes and left the place in dismayed. I would like to suggest if you can train your staff on how to handle this kind of situation. You have an amazing food but the customer service is poor. Feel free to call me at [protected]. Regards, Kristie
M.H. Alshaya Company Reviews & Complaints
Dear Al Shaya, On the date of 08th Aug 18, I visited to Mothercare – Rimal mall – Riyadh – KSA as there is offer going on. My wife purchased two pair of shoes which was SR. 20/- & SR. 25/-. When my wife approach to counter the guy Mr. Ashraf Emp#: 26401 stated to take one more shoes as there is offer Buy two get One free. While my wife was searching another pair of shoes Mr. Ashraf switched off the lights even 6 to 7 customers were inside the shop. In rush my wife took one more pair of shoes I guess it was SR. 30/-, she couldn”t see it properly because there was no light. Mr. Ashraf was so hurry to close the shop. When my wife again approach to the counter Mr. Ashraf charged for 3 pair of shoes, when my wife asked him why you are charging for 3 pairs this guy replied “Excuse me, first go and check the price” with loud voice & arrogant way. Is this the way you guys treat a customer? Is this the way you guys talk to a lady? When I went and ask him, his behavior & way of approach was above 7th sky. And believe me he even didn”t realize his mistake and ask sorry. I want an official apology from this guy and proper action against him or else I will escalate this matter directly to Mothercare brand & SASO. Even I want to know it is your rule and you guys instructed to them to switch off the lights when customers were inside. Agreed that my wife couldn”t have proper information but you guys hire these people to guide us. But unfortunately I am very upset with the service. Kindly update me what I ask for ASAP. My Email ID – [protected]@gmail.com Thanks,
M.H. Alshaya Company Reviews & Complaints
dear I would like to complain one of your staff which is working in pinkandberry dubai mall branch name is jimwel dyoza that person taking money behaf off work saying al shaya not paying salaries and ask barrow money and after that running even I call I call your dubai mall outlet number is [protected] and the person who barrowing money jimwel dyoza his number [protected] kindly please follow up and give me feedback I will provide you my email [protected]@gmail.com.
M.H. Alshaya Company Reviews & Complaints
Hello I just visited Starbucks in Dubai mall branch in the fashion avenue today 22 Sept I am so disappointed with the customer service there 1. First I came to the counter the cashier wasn”t friendly or welcoming at all I stood there for nearly a whole minute and she didn”t look at me (her name was Karl/carol). She took my order after all in a very cold rude way and that applies to the way she wanted to take my payment. I then told her that I don”t like her attitude and that I will report her. She didn”t even care or apologize 2. Secondly I turn my face and I see someone laughing with her about the whole situation. I ask him why is he laughing (Manager Riz) and it turned out that he is the manager. So instead of apologizing he was supporting the rude staff. I am so upset and disappointed with the quality of staff hired. I visit Dubai mall A lot and I will not enter the store if I see them again. I would appreciate your interference because this will affect the customer experience level Thanks Yasmina Amara [protected]
M.H. Alshaya Company Reviews & Complaints
Hello: We staff restaurant PFC Hangs .. Accept Our complaint against the managers of the restaurant because they knew that the sauce that offers customers not clean for months .. Note that we are all managers tell us the seriousness of this matter to the health of customers and offered them advice that he must destroy all the sauce bottled sauce and changed again, and they did not do because they are afraid of scolding the company for them .. and it”s another to reduce the quantities of meat In the dishes offered to customers in a clear and this is what made the most customers not to return to the restaurant. Thank you