I purchased a 99.99 gold pack from Mz. Never received it. Emailed them and finally got a response 24 hours later. Told me to log out of Game of War and out of Google play. They told me that this was all Google plays fault that they lag and if I had anymore issues to contact them back. Well I did all that. Emailed them back. I even uninstalled and reinstalled the game. Never got my pack. Also didn’t hear back from them. So I gave Mz a call. Well they don’t have a call center. Just an answering service that tells you to email them if you need customer service. What a joke! I called Google play. They explained that they are only the platform that Mz uses to sell the packs they offer for android. Just like i-tunes for apple. Konrad was super helpful and apologetic on behalf of Mz. He even gave me my money back out of Google’s pocket for the mess up and frustration that I was going through. So Mz technically still has my money and I have never received a pack from them. They have replied finally stating that they saw Google gave me my money back and that was the end of that. They haven’t answered as to why they allowed Google to take responsibility for them. Nobody from there has offered to make it right. I have invested over 600.00 alone in my accounts. Not to mention what my husband and daughter and room mates have spent. I now know how Mz has made its billions. They steal it! The worst customer support I have ever had. You’d think they’d be more happy to help when people are dropping loads of cash on this game. Well I won’t spend another dime and neither will my husband, daughter or roommates.
This complaint and/or review was posted on HolySmoke.org on 02:49 am, May 31, 2018 (CST) and is a permanent record located at: https://www.holysmoke.org/scam/machine-zone-review-2/.
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