Best can be explained in my conversation thru chat service. MACYS IS VERY UNCLEAR AND WILL NOT HONOR MOST COUPONS THEY HAVE. ONLY WENT THEIR BECAUSE OF MY WIFE purchased purfume. NEVER AGAIN! BYE BYE MACYS you lost another customer. You have been connected to Jill C. Jill C: Hi. Welcome to Macy’s Live Chat Service. Thank you for giving me an opportunity to assist you. Jill C: How may I help you today? Robert C: hello, just curious i used my macy card first time purchase and never received a 20% discount Jill C: I have read your concern and I am sorry for the confusion with the 20% new account discount not applied on your purchased. I will be delighted to assist you. Robert C: ok what do you need?? Jill C: The New Account Discount is valid on purchases charged on your new Macy’s store account on the day you were approved and the following day. The discount does not apply to services, select licensed departments, gift cards, restaurants, food and wine. The discount savings is limited to a total of $100. The discount percentage may differ on store purchases. For your convenience and record keeping, the discount will appear on your billing statement. It will not appear on your register receipts or during checkout on macys.com. Jill C: Once you will receive your first bill, that is the time that you will see the 20% discount applied automatically to your account. Robert C: but i never received a discount Jill C: No worries, I will be delighted to review your account to further assist you. Jill C: May I please have your Macy’s full account or card number and your name, as well as the last four digits of your social security number and date of birth? Robert C: my acct is , Robert last four is , birthdate is Robert C: ssn is Jill C: Thank you for providing that information. Please hold one moment while I review your inquiry. Robert Cunningham: ok Jill C: Thank you for patiently holding. Robert C: watching movie, ok Jill C: Upon review, it shows that your account was opened on 01/24/2015 and your first purchased was on 02/07/2015, that was 10 to 11 days from the approval date. Jill C: Please be advised that the discount is valid on purchases charged on your new Macy’s store account on the day you were approved and the following day. Robert C: thank you for that info; you know jill i LIVE TO ADVISE OTHERS OF RIPOFFS Jill C: I am sorry that you are not aware of this information. Robert C and I WILL DO THAT Jill C: Once again I apologize for any inconvenience that you have experienced in this matter and hope that you will allow Macy’s to service your shopping needs in the future. I hope that this incident or your experience didn’t affect your impression of me. Robert C: no worries Jill; i LOVE going to other sites and telling about MAcys Jill C: We appreciate that. I would love to answer all your questions today and help you in any way that I can. Aside from the discount of 20%, do you have any other concerns or questions that I can help you with? Robert C: no worries; i personally hate macys but my wife likes it; i just have to advise others to be careful about coupons because Macys will not honor them; thank you and have a pleasant day Jill C: You are welcome. It has been a pleasure assisting you today. Thank you for chatting with Macy’s Live Chat Service and have a blessed day to you and your family! Please take care. Your session has ended. You may now close this window. .
This complaint and/or review was posted on HolySmoke.org on 15:42 pm, July 03, 2017 (CST) and is a permanent record located at: https://www.holysmoke.org/scam/macys-review/.
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