I opened an account and without even sending an email or message through their service they had terminated my account and when I asked for my refund they had said I have violated terms and therefor no refund. Under strict EU directives, they are required to give a refund in the event of a closed account or if they do not wish for me to be a customer. It is best to go to at least 30 review sites and make a formal review about this bad service as these people must be stopped. Ticket #624019
Customers reviews and complaints
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This complaint and/or review was posted on HolySmoke.org on 05:23 am, March 14, 2020 (CST) and is a permanent record located at: https://www.holysmoke.org/scam/mailjet/.
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MailJet Reviews & Complaints
I started working with Mailjet (www.mailjet.com) two weeks ago. After signing up with Mailjet my account was immediately frozen which is completely understandable due to the number ofpeople who must abuse their service. After resolving this in what can only be considered an extremely slow manner I continued to use Mailjet to send over 15, 000 emails with a spam score of around 0.18%. Pretty Low. Firstly, the tools they offer are great. However they are similar to the competition such as MAILUP, JANGO, SMTP.com and SendGrid. Out of all four Mailjet is the only one that does not have online support, telephone support or an address on their website where they can be contacted with ease. Not great! The only way to contact them is via a support ticket which they answer at their discretion. After a small mail out last week and putting all of our marketing efforts into Mailjet our account was frozen. We were told there was a complaint against us. We responded to all of the questions asked including proof of opt in, places on our website where this is possible. We were then ignored. After many emails from my side I received a response advising the email address who had complained. This was not an email on our list or any of our lists. Infact it was a competing company. We advised Mailjet of this. They have ignored us now for over a week outside of a couple of responses requesting information already given. I am not sure if Mailjet is a SCAM but currently they have blocked us for no reason and have taken our money. I have waited patiently for over a week for this to be resolved but can see that they just want to ignore customers and hide behind their lack of contact. I found on the internet a phone number for them but it surprisingly goes straight to voice mail. They did not call back. My advice is do not use Mailjet. SMTP.com is more expensive but they have a sensible response to complaints and you can contact them now by going online to their live support. Mailjet will only respond to you when you are in the sales stage after that forget about it. Extremely dissatisfied.