(Samsung 32l grill microwave silver) serial no. [protected] I bought my micro-oven (Samsung 32l grill microwave silver) around 2014 february and also bought extended warranty (5years) so the warranty is still valid till 2019 february. I booked it for the first time in johannesburg, woodmead in january for repair and it successfully repaired but it only worked for over 3 months and went faulty again. So I booked it again but this time it was not fixed because the supervisor told me that they found dead cockroaches inside the micro-oven for that reason the extended warranty was voided and was canceled. I explained to him that I don”t have cockroaches at my house, makro can go to my house if need assurance, asked him what if the cockroaches went into my microwave under their care because no one opened it when I brought it in and he said there have been there for more than 6 months. If they were there in january when I first booked it in why did they fix it and not mention any cockroaches. Please help me. Repair ref (2436081)
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