I cannot even begin. The first week that we went into the private pay category, (between 8400, and 8600 per month) the director informed me that my father’s week old, 1400 dollar hearing aid had been lost, and also told me that they would pay for it. Due to her honesty, I allowed them to use our discount coupon, that came with the purchase, which allowed replacement for 250 dollars, regardless of the reason for loss or destruction of said hearing aid. It was lost again, after six months, and they refused to replace it. They blamed it on my father, for whom I pay this money for them to watch.
Instead, they bought him a 200 dollar talk box, which is ineffective, and simply lies on a table. They fail to heed his DNR and send him to the hospital every time he has any type of pain, by ambulance, at great expense, though the hospital is 20 yards from their door. They forced me to get a hospice service involved, in order to not have him sent to the hospital, every time he had chest pain. This I did and found that my monthly bill was reduced by roughly 6000 dollars. I contacted the new director, who assured me that this was now the proper billing, and would remain so.
This allowed me to assure the assisted living facility, in which my mother, an Alzheimer’s patient, to remain, and I made a commitment there. Oh, sorry, wrong answer. Now they not only want the 8000 plus for this month, but the additional 6000 for last month. I have had to fight my dad to stay in his wheelchair while waiting for assistance from staff members eating cookies and chatting in the hall. When I complained, I was “handled”. I have run a service business for most of my life. If I handled it this way, Well, ya know.
I intend to make it my mission to see that others, in the future, will not be financially bled to death while the service that their loved ones receive is so incredibly subhuman. Please do not get me wrong. There are many in this facility that are true caring professionals. The management is not, and the few caregivers who are not, are horrible. They have bled us dry. However, they have not heard the last of me.