I am a person who is fond of traveling and mostly prefer those places which have multiple entertainment activities. This time I decided to visit Mardi Gras Casino & Resort which is located in Cross Lanes, West Virginia. I thought that it would be a wonderful experience visiting at such a great place because it had good ratings on the internet and also the hotel claims to be the best in terms of their services but since my last visit I am not in a mood for visiting this place again nor will going to recommend it to anyone. Well, it seems like Mardi Gras Casino & Resort have hired some marketing agency to handle their ratings online because you won’t be having a great experience at Mardi Gras Casino & Resort and you would probably regret your decision you made. They have disappointed me in terms of every area; there staff is unprofessional, they are unwilling to solve the queries of customers and are always trying to make more money. They don’t value their customers and show little or no response to their queries as they did with me. They also try to mislead their customers because on their website it’s been stated free breakfast for their customer but in reality they only allow 2 people to get it and we were around 4 which is kind of false advertising just to lure some people into it and make their money. Also, the breakfast was below average as it was cold. Also, there is no complimentary water in the room and no fridge is available to you as well. At lunch, we were unhappy because the way we were treated was horrible. The staff members behind the buffet were busy in chit-chatting with each other and some were on their phone which made us angry because they charged 25 bucks for the buffet and we still did not get the services which were promised before. The customer services at the casino are horrible also as lately I got an issue with the slot machine. I faced this issue when I was trying to attempt to redeem $100 ticket while playing slots but it somehow got stuck in it, it had been around half an hour and no one had come to help me. Now if I talk about the rooms they were misery for me. staying for even a single night was atrocious for me because it had an unpleasant smell which was very bad and I had to ask the management to change my room the manager was rude at first but somehow agreed to change it. The room looked like a motel from the last century. The room in which I was staying had sticky bathrooms in it and I can’t even think to even come to a place like this again. Overall the experience was bad and because of these idiots, they have ruined my vacations plus my time and money and I am certainly in no mood to go for another vacation right now.
This complaint and/or review was posted on HolySmoke.org on 21:08 pm, September 10, 2019 (CST) and is a permanent record located at: https://www.holysmoke.org/scam/mardi-gras-casino-and-resort/.
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