Today, I saw the true colors of the owner of Martin Tires, in Worcester Massachusetts. I went in and bought four tires. When I went to pay the bill (close to three hundred dollars), the owner acted surprised and even irritated that I did not have cash to pay with. He told me he only takes cash. Shortly after paying, the mechanic came out and told me that I needed wheel alignment also. I asked the business owner what that would cost me. He said fifty dollars. I gave him my card again and he ran another $50 for service. The mechanic came back out again and said that he really can’t do the job because I needed new tire rods on all wheels. I asked how much that would now cost me now. The owner gave me a quote for $400. Furthermore, I needed to go buy the parts and bring them to him for the repair. Considering the racking up costs so far, at this point, I told the owner that I did not want the wheel alignment for now and would consider the service when budget allows. I asked the owner to provide the credit for $50 which I had paid toward wheel alignment service. At this point he became very irritated and started telling me that his guys don’t work for free. I found this quite embarrassing in front of other customers. He then pointed at a sign on the wall which stated $35 per hour on labor. He had not even spent 3 minutes on wheel alignment service diagnosis. Then he told me to go away, and to come back with parts and he would apply the prepayment as a deposit toward future work. I left feeling very cheated and scammed. After getting back home, I felt the urge to do something about it. In the meantime, I decided to look this company’s reputation online. That is when I found other cases that sounded almost like a mirror case. I called Martin’s Tire and expressed my feelings about the service rip off and the fact that I had contacted my bank for a possible reversal of charges. Immediately the guy now told me to go back to the shop for a refund because he could not do this remotely. I blew another 45 minutes to go back so that he can now do the right thing. I spent close to 2.5 hours between service and getting my money back. I went home feeling better but also having learned my lesson. If this was the last tire store in Worcester, I would drive on rims before patronizing the store again. Buyer beware. .
This complaint and/or review was posted on HolySmoke.org on 11:19 am, November 26, 2017 (CST) and is a permanent record located at: https://www.holysmoke.org/scam/martin-tire-sales-inc-review/.
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