I went to Message Envy for my first message. Great value of 39.99. After my message, I was talked into doing a monthly message and what sealed the deal i was told I could pay out of my FSA and it was covered with my insurance company. I was also told many people from my company use their FSA account to pay for their messages. Great Sold! Fast Forward. My insurance company denied all payments and suspended my card. My insurance carrier is United Health Care. I called Message Envy in Burlington to discuss these denied charges. They told me Message Envy was on a restricted list and the payments shouldnt of come out of my FSA account. I need to supply a doctor’s note to clear it up. I have circulation issues and messages were recommended by my doctor so getting this letter would not be a issue. After that conversation with my insurance company, I called Message Envy explained my FSA card was suspended until I provided a doctors appt. The manager told me due to the issue of my card being suspended she would put my account on hold until it was cleared up. She advised i call back to let them know when it was all set. This never happened , my account was not put on hold and a charge posted to my FSA account. I called message envy to discuss. The manager Jennifer told me that “no one would every say that at message envy” she said I needed to fill out a freeze form and that was the only way a account would be put on hold”. Basically calling me a lier. I asked how I can cancel this account. She told me there is no way to cancel my membership until the 12months is up. When I signed up, I was told I could cancel at anytime, no issue. This is your typical switch and bait. I am now stuck with paying them another 4 months. So basically they can do whatever they want, say whatever they want to get a customer on the phone becuase once you sign a contract you are stuck. I asked Jennifer if there is any other way out of this and to cancel. She told me NO!
This complaint and/or review was posted on HolySmoke.org on 15:41 pm, July 31, 2019 (CST) and is a permanent record located at: https://www.holysmoke.org/scam/massage-envy-review/.
The reviews & complaints posted about Massage Envy was submitted by a member or guest on this website. Any and all opinions and information are published as is. HolySmoke.org does not edit or remove any aspect of the report and is simply a consumer grievance free-speech platform. As such, HolySmoke.org cannot be held liable for the complaints and reviews posted about Massage Envy as per Section 230 of the Communications Decency Act.