Massage Heights Franchising

Massage Heights Franchising Reviews & Complaints

Reviews: 1


Total views: 4197

Published: 22 November 2019

Posted by: done4sure

Absolute worse customer service I have ever encountered. We have a membership with the Matthews, NC location. We booked a 90 minute session and prior to booking this confirmed, we had enough time accrued to cover the 91 minute but when we were checking out, we were informed that we had to pay an addition fee because our monthly fee hadn”t been deducted yet. It”s deducted on the 17th, our massages were on the 16th. When I asked why I was told we had enough time, no one could provide an answer and the manager was very rude. So I stopped going to that location and began going to the Stone Crest location in NC. Everything went fine there until I advised them we wanted to cancel our membership. When I tried to book our next appointments, all of a sudden, they couldn”t find any openings at that location. WE NEVER HAD A PROBLEM BEFORE booking appointments. We were advised we needed to contact the Matthews location to schedule our massages as well as cancel the membership. We stopped in the Matthews location to cancel the membership, we were advised the employees cannot cancel the membership only a director. The director called back two days later and informed me, we couldn”t cancel our membership until the 17th of October, today is October 1st. When I asked her if she would be calling me back, since I am the customer, she advised me no. I would need to call the Matthews location back again and have them reach her, then she would call me back again so I can cancel. WHAT???? Who does this?? I told her this was one of the reasons why I”m canceling the membership. I don”t think she cared. I would suggest everyone who has a complaint against this company, submit a complaint with the Better Business Bureau. They need to be put out of business.

Rate and Write a Review on Massage Heights Franchising


Brandon Cassidy

Just received a call from Brandon Cassidy of Link Promotions saying that our renewal is due for our Google Map and Key words. Thought it

Estrella Maintenance LLC

I hired this company to do a lot of renovations/repairs to my home but they messed up everything they touched.. I paid them over $3000 and

Bayflower Moving Group

I received a call from Bayflower Moving Co in regards to our interstate move and they said they are located in Fl so the move would be – Frontier Imports delivered damaged merchandise to me. Upon calling and informing them of this, I was told I had to accept it and file a

Accurate Transmission, Authorized Transmission, ETX Transmission

I wanted to say that this company has been bought by ETX transmissions. I purchased one of their transmissions through Auto Zone, who was

Jodi Karszal

hello jodi krszal and kayla krszal jodi nagy are mounting peoples devices such as mobile phones and numbers and using them to prank people

Gloria L Payne

I believe in taking a Holistic approach to health care.That does not mean that I don’t believe in medications. I am here to help


I took my Volkswagon Beetle to AAMCO to have the Radiator repaired and what I ended up with was a Non-Operating vehicle (Damaged Engine).