Match.com, L.L.C.

Match.com, L.L.C. Review

Reviews: 1

1 RATING
(1)

Total views: 3993

Published: 26 April 2019

Posted by: Anonymously

Unauthorized charge on my card. No effort to resolve. Match.com charged my credit card (on file) $129.54 because I hadn’t met eligibility requirements for the “6-month guarantee.” This occurred January 24th, 2015. There was no warning email indicating a charge was imminent nor a warning I hadn’t met their requirements. Supervisor (Jose) was verbally rude and refused to grant a refund or even try to resolve the issue. I truly feel that that company took $129 without permission and doesn’t care that I have legitimate concerns. I’ve also written a formal complaint to their corporate offices in Dallas. No response. After filing complaint on BBB, they gave a partial refund and then cancelled membership. They do not reutrn calls to get a true resolution. Here is their corporate office number to complain to corporate reps: (214) 576-9388. This company isolates it’s staff other than lower level customer service and supervisors. Use above number for results. Good luck! .

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