Unauthorized charge on my card. No effort to resolve. Match.com charged my credit card (on file) $129.54 because I hadn’t met eligibility requirements for the “6-month guarantee.” This occurred January 24th, 2015. There was no warning email indicating a charge was imminent nor a warning I hadn’t met their requirements. Supervisor (Jose) was verbally rude and refused to grant a refund or even try to resolve the issue. I truly feel that that company took $129 without permission and doesn’t care that I have legitimate concerns. I’ve also written a formal complaint to their corporate offices in Dallas. No response. After filing complaint on BBB, they gave a partial refund and then cancelled membership. They do not reutrn calls to get a true resolution. Here is their corporate office number to complain to corporate reps: (214) 576-9388. This company isolates it’s staff other than lower level customer service and supervisors. Use above number for results. Good luck! .
This complaint and/or review was posted on HolySmoke.org on 11:50 am, April 26, 2019 (CST) and is a permanent record located at: https://www.holysmoke.org/scam/match-com-l-l-c-review-6/.
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