I made my order and according to their site delivery was about 2-4 weeks. After a month of waiting I decided to contact Matsmatsmats company about my order. There was no sign of my order so and I was a bit worried and just wanted to know why was it taking so long. They said that there was nothing to worry about and told that it will take no longer than one extra week. Well, long story short. In total it took them 7 weeks to deliver and no one ever bothered to explain. I was nervous, contacted them many times and all they said was “please be patient”. Matsmatsmats customer service is very unprofessional, they were not able to answer my questions. I’m happy that in the end I got what I paid for but I don’t want any of this trouble in the future and I will not buy from them again. Very poor service!
This complaint and/or review was posted on HolySmoke.org on 13:24 pm, September 19, 2018 (CST) and is a permanent record located at: https://www.holysmoke.org/scam/matsmatsmats-com/.
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