Matthews Family Dentistry is a renowned dental clinic situated at North Carolina in the United States. It is well known for their service in taking great care of your dental health. Since there are several complaints regarding their managing committee, it is better to do the research properly before making your commitment. Katherine t. from Chicago writes her troublesome experience at the clinic. She writes that she was given appointment for her husband at a particular time. But when she arrived at the clinic, the patient, her husband was left unattended for quite a long time and they were not responded to for a time span of around 45 minutes. Though later the patient was attended a few times before the arrival of the doctor, yet the delay caused them a great trouble to their schedule of the day. What’s the point of an appointment if it’s not responded at the right time! Moreover it was carelessness of the members of the management that it caused a great deal of confusion regarding the problem of the patient. She claimed that the problems were not recorded properly. For this reason they put an injection in the wrong side of mouth and later ‘the other side was also numbed’. Amidst such chaos they had to cancel their kids appointment in the evening as well.
Another Daniel A. says in his complaint that he tried to approach for an appointment but no one received. Hence, he left message to return a call during office hours. But there was no such return call and the patient party was extremely disappointed with their conduct.
Therefore, it is advisable not to go only by branding but also do collect information about its reality.