“Best customer service”…BS Bought a pair of Mauna Loa’s less than a year ago (over $300) and the bridge broke. They and the dealer I purchased them from told me that that model was discontinued. The stress cracks in the glasses and the broken bridge were not covered by the warranty…are you kidding me! What is the sense of having a warranty to begin with if they can’t hold up to simple wear and tear? They offered to give me 50% off the price of a new pair from their website (in other words 50% of of full tilt retail). What a cray outfit with equally crappy customer service. You would think that a high end company would stand behind their product, guess again. Companies like L.L. Bean, Filson, Cannon, Ray Ban, Helly Hansen come to mind as reliable companies I’ve had outstanding customer service from and have gone the extra mile to keep a customer happy and will get my complete loyalty. Had a 25 year old pair of Ray Ban’s that were fixed at no charge. Maui Jim…CRAP!
This complaint and/or review was posted on HolySmoke.org on 18:20 pm, October 12, 2019 (CST) and is a permanent record located at: https://www.holysmoke.org/scam/maui-jim/.
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