These guys are unbelievable. I’m a contractor and bought a Dewalt nail gun for a project. These guys sent it Fedex no signature required. Fedex guy leaves it outside my gate and it’s predictably stolen. I call them and say I would never agree to have anything left no signature required and wasn’t given the option when ordering tool online. They ask me to file a police report which I do so that I can get a replacement. I call them with the report and they say no they aren’t going to send me a replacement. They took my money, wasted my time, and stupidly told fedex they could leave an over $200 item outside my gate with no signature. Best part was Melissa Gonzalez at Maxtool asked me if I followed up on my police report to see if they found the perpetrator. As if this petty crime was right at the top of Tucson Police Departments priority list. AVOID these guys. Worst part of this whole drama is how much of my time was wasted dealing with them and their sending me on the pointless wild goose chase with the police department. .
This complaint and/or review was posted on HolySmoke.org on 03:57 am, June 22, 2018 (CST) and is a permanent record located at: https://www.holysmoke.org/scam/maxtool-review/.
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