In July 2012 my husband and I went to Puerta Vallarta for our anniversary. We were approached on a rainy day to view the Grand Bliss and Grand Mayan resort. We were picked up by cab and taken to the resort. While the resort was nice, we were not interested in the resort or the area. The salesperson kept saying they didn’t want you to come back and use the resort. He further kept telling us that we could market the resort and that we would receive our money back in the first six months. He aslo gave us 2 vida weeks to use each year and that would be our vacation week for us. He said the club that has the Vida weeks had such properties as Marriott and Four Seasons. Further he stated they didn’t want us to use our property because we would be making money every year on our week that we purchased and we would receive money if we did go to our Mayan property as we were suppose to earn money on every dollar spent by the people using our week. We looked at the vida vacations when we came home and periodically throughout the year. This appeared to be just another way of marketing unused inventory and to get you to purchase through their exchange company. Very little vacation for $199.00 as promised and most in Mexico. So basically the 2 bonus vida weeks were a joke. We came home and immediately put our week in the marketing company they gave us information on, see seperate filed conplaint on them, at another fee of $664.89. This was just another scam, they advertise they are short on inventory, however I have not found they manage to market any Mayan property. So now we are out our week plus $664.89 on top of maintenace fee for 2013. Now 2014 I have paid my maintenance fee for fear of my credit standing, however Mayan says I can only put it to an exchange company since I cannot get my money back. I had the week transferred to an exchange company they allowed, see separte report filed on them, last week, wow thats a joke also. I tried to do an online exhange giving dates for all of 2014 and they show no exchanges for my studio,but offered 5 peoperties and I was to pay an upgrade fee of $499.00 to $599.00 since their exchange was a 1BR. Says I can put in a request, but most on the internet says their request are not filled. I found it interesting that most of the 5 properties were in Mexico and happened to be properties I could buy from a reputable exchange company, I currently am a member with, extra vacations for the same price. I have been scammed enough. Having now paid 2 years of maintenace and $664.89 to a marketing company that is also a scam, I intend to do whatever it takes to receive a refund and cancel this contract.
This complaint and/or review was posted on HolySmoke.org on 18:17 pm, January 26, 2019 (CST) and is a permanent record located at: https://www.holysmoke.org/scam/mayan-palace-vacation-club-review/.
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