19/6/2017 I made a transaction on Viagogo website (an event ticketing company) which appeared to be a scam. Immediately after, I called Maybank Customer Service to lodge a report as I soon realized it was a scam and was unable to cancel the transaction (no MSOS Code, did not redirect to Maybank page for a TAC number, no SMS regarding the huge amount that was being deducted from my account). My card was charged. I checked on Maybank2u and there was no history of the transaction as well. Customer Service agent requested for my Credit Card number and told me the transaction was declined as it was a high-risk website. I happily proceeded to get the legit transaction done and it was declined due to the credit limit. I immediately called them up to know what was going on. Surprisingly, the other agent told me the transaction went through on my AMEX and it was my fault not to check this in the first place. My question was how did you decline on the first card which was VISA and let this transaction go through on AMEX if it is a high-risk website? Does this not apply to all cards?
Customers reviews and complaints
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Maybank Group / Malayan Banking Reviews & Complaints
19/6/2017 I made a transaction on Viagogo website (an event ticketing company) which appeared to be a scam. Immediately after, I called Maybank Customer Service to lodge a report as I soon realized it was a scam and was unable to cancel the transaction (no MSOS Code, did not redirect to Maybank page for a TAC number, no SMS regarding the huge amount that was being deducted from my account). My card was charged. I checked on Maybank2u and there was no history of the transaction as well. Customer Service agent requested for my Credit Card number and told me the transaction was declined as it was a high-risk website. I happily proceeded to get the legit transaction done and it was declined due to the credit limit. I immediately called them up to know what was going on. Surprisingly, the other agent told me the transaction went through on my AMEX and it was my fault not to check this in the first place. My question was how did you decline on the first card which was VISA and let this transaction go through on AMEX if it is a high-risk website? Does this not apply to all cards?
Maybank Group / Malayan Banking Reviews & Complaints
a complain raised to MBB section 20 staff Pn Nor and Pn Hani. we has been calling up maybank section 20, and checking for the balance of our company, but fail to received the update even we are the authorised person to checking the balances of the company. and has been told all go through on line. we understand about that and has been requesting to give us some time to apply Maybank2you due to short handed and not able to attend to their branches due to location distance . but still rejecting our proposal
Maybank Group / Malayan Banking Reviews & Complaints
a complain raised to MBB section 20 staff Pn Nor and Pn Hani. we has been calling up maybank section 20, and checking for the balance of our company, but fail to received the update even we are the authorised person to checking the balances of the company. and has been told all go through on line. we understand about that and has been requesting to give us some time to apply Maybank2you due to short handed and not able to attend to their branches due to location distance . but still rejecting our proposal
Maybank Group / Malayan Banking Reviews & Complaints
Attention respective department, Im ms lu hung lee, wrtting to complaint maybank, medan branch, bintulu, sarawak staff attitude whose name is madam ngu leh leh. For several times I have experienced such rude treatment from one of your tellers that I refuse to tolerate it any longer. Each time I try to make a transaction through madam ngu leh leh, she acts as though I were an annoyance. On the date of 28 feb, 2017, I was at receiving very poor service at your bank. She ask for my mother must to come on the day for signature after she proceed the transaction. She hold my ic until my mom went to there the next day, and she said ?? ????????????????!Which means, if you were so simple, I would not call your mom! In english. She also said:????????????! Which means, downstairs people can, you go to find him to do! In english. May I know is the bank deserve the right to hold guess identity card? However, I taken out all the money at another counter the next day (01 march 2017) with only one signature of me lastly. What a ignominious I was appalled at such behavior, I hope you would look into the matter, and make sure such an incident will not be repeat. Your company has been known to provide good services, and such events tarnish the company name, so please address this issue soon. Please advice. Tq
Maybank Group / Malayan Banking Reviews & Complaints
Attention respective department, Im ms lu hung lee, wrtting to complaint maybank, medan branch, bintulu, sarawak staff attitude whose name is madam ngu leh leh. For several times I have experienced such rude treatment from one of your tellers that I refuse to tolerate it any longer. Each time I try to make a transaction through madam ngu leh leh, she acts as though I were an annoyance. On the date of 28 feb, 2017, I was at receiving very poor service at your bank. She ask for my mother must to come on the day for signature after she proceed the transaction. She hold my ic until my mom went to there the next day, and she said ?? ????????????????!Which means, if you were so simple, I would not call your mom! In english. She also said:????????????! Which means, downstairs people can, you go to find him to do! In english. May I know is the bank deserve the right to hold guess identity card? However, I taken out all the money at another counter the next day (01 march 2017) with only one signature of me lastly. What a ignominious I was appalled at such behavior, I hope you would look into the matter, and make sure such an incident will not be repeat. Your company has been known to provide good services, and such events tarnish the company name, so please address this issue soon. Please advice. Tq
Maybank Group / Malayan Banking Reviews & Complaints
Attention to whom this concern, action should get taken against this staff.I supposed to open maybank account for work purpose.As usual there were a lot people queing.Then I was directed to one counter (counter 9). I waited quite long and this was so called express counter. Next came my turn, then i asked the staff why I was directed this counter not the inside one.She replied to me rudely that if you want, I send you inside andopen the account with RM250.I merely asked one question and she”s getting angry unreasonbly. The staff name is FARADILLA (Sales Advisor)
Maybank Group / Malayan Banking Reviews & Complaints
Attention to whom this concern, action should get taken against this staff.I supposed to open maybank account for work purpose.As usual there were a lot people queing.Then I was directed to one counter (counter 9). I waited quite long and this was so called express counter. Next came my turn, then i asked the staff why I was directed this counter not the inside one.She replied to me rudely that if you want, I send you inside andopen the account with RM250.I merely asked one question and she”s getting angry unreasonbly. The staff name is FARADILLA (Sales Advisor)
Maybank Group / Malayan Banking Reviews & Complaints
Dear Complaint Board, I would like to complain on Maybank that they had done an unauthorized transaction in my account on 13.02.2018. I did not do any sale debit transaction of 4 times RM 151.58, 2 times of RM 131.39 and 1 time of RM 14.79. I’ve called to Maybank and they had given me a very unreasonable answer as i had informed them that I did not do any transaction on 13.02.2018 but they say its a transaction from Malaysia Airlines. Does Malaysia Airlines have rights to deduct money from my Maybank Account as i did not do any transaction on 13.02.2018. Kindly advise who should i refer to on this case.
Maybank Group / Malayan Banking Reviews & Complaints
Dear Complaint Board, I would like to complain on Maybank that they had done an unauthorized transaction in my account on 13.02.2018. I did not do any sale debit transaction of 4 times RM 151.58, 2 times of RM 131.39 and 1 time of RM 14.79. I’ve called to Maybank and they had given me a very unreasonable answer as i had informed them that I did not do any transaction on 13.02.2018 but they say its a transaction from Malaysia Airlines. Does Malaysia Airlines have rights to deduct money from my Maybank Account as i did not do any transaction on 13.02.2018. Kindly advise who should i refer to on this case.
Maybank Group / Malayan Banking Reviews & Complaints
Dear Maybank Complaints board, I am here would like to complain about your Maybank Staff behaviour that not respecting their customers at all. I am one of the MAYBANK Premier Wealth member which I always used to run my errands spend my precious time at Prima Square branch in my city. I”m eager to get some real information about is there any rules and regulations specify by Maybank Group that would being charged if clients bring notes to bank in with more than 1000 pieces ( include RM100, RM50, RM20, RM10, RM5, RM1 ) to any Maybank branch in Malaysia ? One of your employee did charge me for RM10.00 with a receipt because of my notes more than 1000 pieces. Moreover, employees worked in the department shown laziness and disrespectful to their beloved customers which is not for the very first time. Maybank employee were not making things conveniently to the customers, in fact they want customers do it for them. We are just inquisitive for MayBank Premier Wealth member should it be served by these low experiences banker with poor attitudes. Hope to hear improvement from you very soon. Yours Sincerely, Thank you
Maybank Group / Malayan Banking Reviews & Complaints
Dear Maybank Complaints board, I am here would like to complain about your Maybank Staff behaviour that not respecting their customers at all. I am one of the MAYBANK Premier Wealth member which I always used to run my errands spend my precious time at Prima Square branch in my city. I”m eager to get some real information about is there any rules and regulations specify by Maybank Group that would being charged if clients bring notes to bank in with more than 1000 pieces ( include RM100, RM50, RM20, RM10, RM5, RM1 ) to any Maybank branch in Malaysia ? One of your employee did charge me for RM10.00 with a receipt because of my notes more than 1000 pieces. Moreover, employees worked in the department shown laziness and disrespectful to their beloved customers which is not for the very first time. Maybank employee were not making things conveniently to the customers, in fact they want customers do it for them. We are just inquisitive for MayBank Premier Wealth member should it be served by these low experiences banker with poor attitudes. Hope to hear improvement from you very soon. Yours Sincerely, Thank you
Maybank Group / Malayan Banking Reviews & Complaints
Dear Maybank, To whom it may concern. I am actually quiet shocked at the level of mentality coming from bank staff”s.. Working in a bank with a good education background and somewhat high profession, u just don”t except or expect this kind of behaviour… Your staff at Maybank Taman Perling Johor Bahru are extremely rude with an attitude.. I made my way there just to get a simple bank statement but was treated rudely by your staff”s. The best part is I just re-open an account with maybank after so many years, and after having gone through this experience I am considering to withdraw all of my saving n close my acct.. A simple act of unconditional interest to serve a customers or doing it with an attitude is unacceptable.. It was not only me but other customers as well that had to go through this type of behaviour from yr staffs.. PS: Coming from a customer service background, it”s not how highly educated u are, or how well u get paid, it”s just abt respecting one another (yr team in yr Taman Perling JB Branch need to be taught this). Tq.
Maybank Group / Malayan Banking Reviews & Complaints
Dear Maybank, To whom it may concern. I am actually quiet shocked at the level of mentality coming from bank staff”s.. Working in a bank with a good education background and somewhat high profession, u just don”t except or expect this kind of behaviour… Your staff at Maybank Taman Perling Johor Bahru are extremely rude with an attitude.. I made my way there just to get a simple bank statement but was treated rudely by your staff”s. The best part is I just re-open an account with maybank after so many years, and after having gone through this experience I am considering to withdraw all of my saving n close my acct.. A simple act of unconditional interest to serve a customers or doing it with an attitude is unacceptable.. It was not only me but other customers as well that had to go through this type of behaviour from yr staffs.. PS: Coming from a customer service background, it”s not how highly educated u are, or how well u get paid, it”s just abt respecting one another (yr team in yr Taman Perling JB Branch need to be taught this). Tq.
Maybank Group / Malayan Banking Reviews & Complaints
Dear party concern, I have been applied Maybank credit card under your staff Vincent with agreement of getting luggage upon approval at Starling Mall. I have received the card & Activated on 14/9 . Been waiting & waiting but still not received the luggage. Then whatapps to Vincent on 20/9 to inform him about this. I asked him when can I get the luggage? He said he has resigned & asked me to check status with this manager lady [protected]. I straight whatapps her asking for the status on the same day. She replied that system shows not activated yet. I replied to her that card has been activated.She replied that refer. I provided her my IC no. as per requested. After waited for one week plus still no feedback from her. Whatapps her again from Oct 2. She sent me photo of her someone was lying down on the hospital bed & censored the face. I was shocked & my heart was thinking how could she sent this type of photo to her customer ??? Whatapp her again on Oct.8- no reply. Whatapp her again on Oct.10. She replied that system shows card not activated yet. I said activated & started using the card already. She said maybe reflat problem. ( I checked back now that I started using the card since 30/9 -my first swipe at shell petrol station. ) She didn”t reply to me anymore. And I whatapp her on Oct.12 & she said waiting report. Whatapps her again on Oct.17 to check.the status but no reply. Whatapps again on Oct.19 & 26. She didn”t reply to me since then. She don”t even bother to reply to me. Till 27/10, I decided to bring up this matter via complaint submission. I don”t know what is actually going on with her as this is her personal problem and shouldn”t involve me as her customer & this is your internal problem(system or reflat or whatever problem it is…) is not my problem. You should check & rectify the problem & try to solve for me asap rather than keep on delaying or trying to stop from servicing me. As a professional manger, I found her working attitude has problem instead of system problem. Pls act immediately. I”m looking forward to your reply as soonest as possible as I have been following up this for so long. Really feel fed up with your service. Thank you. Yours sincerely Ms. Choi Mei Fun IC no.[protected] ACT340951322 [protected]
Maybank Group / Malayan Banking Reviews & Complaints
Dear party concern, I have been applied Maybank credit card under your staff Vincent with agreement of getting luggage upon approval at Starling Mall. I have received the card & Activated on 14/9 . Been waiting & waiting but still not received the luggage. Then whatapps to Vincent on 20/9 to inform him about this. I asked him when can I get the luggage? He said he has resigned & asked me to check status with this manager lady [protected]. I straight whatapps her asking for the status on the same day. She replied that system shows not activated yet. I replied to her that card has been activated.She replied that refer. I provided her my IC no. as per requested. After waited for one week plus still no feedback from her. Whatapps her again from Oct 2. She sent me photo of her someone was lying down on the hospital bed & censored the face. I was shocked & my heart was thinking how could she sent this type of photo to her customer ??? Whatapp her again on Oct.8- no reply. Whatapp her again on Oct.10. She replied that system shows card not activated yet. I said activated & started using the card already. She said maybe reflat problem. ( I checked back now that I started using the card since 30/9 -my first swipe at shell petrol station. ) She didn”t reply to me anymore. And I whatapp her on Oct.12 & she said waiting report. Whatapps her again on Oct.17 to check.the status but no reply. Whatapps again on Oct.19 & 26. She didn”t reply to me since then. She don”t even bother to reply to me. Till 27/10, I decided to bring up this matter via complaint submission. I don”t know what is actually going on with her as this is her personal problem and shouldn”t involve me as her customer & this is your internal problem(system or reflat or whatever problem it is…) is not my problem. You should check & rectify the problem & try to solve for me asap rather than keep on delaying or trying to stop from servicing me. As a professional manger, I found her working attitude has problem instead of system problem. Pls act immediately. I”m looking forward to your reply as soonest as possible as I have been following up this for so long. Really feel fed up with your service. Thank you. Yours sincerely Ms. Choi Mei Fun IC no.[protected] ACT340951322 [protected]
Maybank Group / Malayan Banking Reviews & Complaints
Friday 1st June 2018 1.29Pm.. I went to maybank bukit tinggi klang.. I was came for Asked about my maybank statement enquiries, and I asked one of the staff who is at the front reception about my statement enquiries.. (Can I get counter number to talk with the officer on duty? she said “if u want statement u just go to nearby CC and print yourself”. than I asked for counter number she gave and said “you will be late to go to your counter, because here have lots of customers.”this is not the way they treat customers..
Maybank Group / Malayan Banking Reviews & Complaints
Friday 1st June 2018 1.29Pm.. I went to maybank bukit tinggi klang.. I was came for Asked about my maybank statement enquiries, and I asked one of the staff who is at the front reception about my statement enquiries.. (Can I get counter number to talk with the officer on duty? she said “if u want statement u just go to nearby CC and print yourself”. than I asked for counter number she gave and said “you will be late to go to your counter, because here have lots of customers.”this is not the way they treat customers..
Maybank Group / Malayan Banking Reviews & Complaints
Good Day, I”ve enquiries regarding car loan under my father name. Car registration number AFH4199. Nov 2016 car AFH 4199 under auction and been sold. However July 2018 there is a speed trap summon issued still under my father name. My question now why the summon still under my father name? In the same time, our loan still on going eventhough car already been use by diff owner. I don”t think this car auction follow the legal rules. Hope maybank can help to answer my question. Regards, Lisa -[protected]
Maybank Group / Malayan Banking Reviews & Complaints
Good Day, I”ve enquiries regarding car loan under my father name. Car registration number AFH4199. Nov 2016 car AFH 4199 under auction and been sold. However July 2018 there is a speed trap summon issued still under my father name. My question now why the summon still under my father name? In the same time, our loan still on going eventhough car already been use by diff owner. I don”t think this car auction follow the legal rules. Hope maybank can help to answer my question. Regards, Lisa -[protected]
Maybank Group / Malayan Banking Reviews & Complaints
Hi my name is Eric. I feel very not save in Maybank saving account. And no fair on me. When I last time bankrupt. And lost it my job. And I can”t make it my credit card payments, even min payments also I didn”t have too, And Maybank will take action send me lawyer latter and even collect department is so action talking with me. No people force u using all the amount. Sure is she/he talking right. Even at last lawyer to call me say I should be make fully payments. If not we will take action report polis going to my home catching me and will go the court. And the court fees is few thousand I have to pay all. I quit to call my new boss to help me settled all my amount. But now I facing complaining is I have also have buy the second have for new vehicles on that time is auto deduction from my saving account. But every time is not under my hand to make it payments. But Maybank is following the authorities to deduct. But my saving always is empty and late bank in from my EX company. One day I feel is my saving why lost money inside my account. Suddenly I check online is deducted some amount on my saving but we have manual cash payments to my vehicle is mean pay in one month 2time.sure I go Maybank argue about my payments why take two time payments ur Sistem online didn”t know and the working stuff help me get it back my refund. In the next month also same problem out. I direct going to find the work stuff telling her about this case come again and need stuff to help cancel this auto deduction ruses. This case is pass few years I think if I not wrongly. But today 04/April/2017 time I dunno (COME AGAIN AUTOMATICALLY DEDUCTION FROM MY SAVING ACCOUNT BUT NOW I HAVE OUT STATION MY WALLET IS IN LEFT FEW RINGGIT HOW I CAN ACHIEVE MY PETROL ADD MY HOTEL MY FOOD. I CALL MAYBANK SERVICE CENTER THE STUFF SAYING TO ME IS NOT MY DEPARTMENT PROBLEMS WRONG IS MAYBANK PUCHONG FINANCIAL PROBLEMS. Since I want ask from Maybank?if customers take it a load run and no pay and what u do is ur lost. And now my case like this MY LOST (WHERE SHOULD BE I NEED TO CLAIMS MY LOST) Can u answer me this question…
Maybank Group / Malayan Banking Reviews & Complaints
Hi my name is Eric. I feel very not save in Maybank saving account. And no fair on me. When I last time bankrupt. And lost it my job. And I can”t make it my credit card payments, even min payments also I didn”t have too, And Maybank will take action send me lawyer latter and even collect department is so action talking with me. No people force u using all the amount. Sure is she/he talking right. Even at last lawyer to call me say I should be make fully payments. If not we will take action report polis going to my home catching me and will go the court. And the court fees is few thousand I have to pay all. I quit to call my new boss to help me settled all my amount. But now I facing complaining is I have also have buy the second have for new vehicles on that time is auto deduction from my saving account. But every time is not under my hand to make it payments. But Maybank is following the authorities to deduct. But my saving always is empty and late bank in from my EX company. One day I feel is my saving why lost money inside my account. Suddenly I check online is deducted some amount on my saving but we have manual cash payments to my vehicle is mean pay in one month 2time.sure I go Maybank argue about my payments why take two time payments ur Sistem online didn”t know and the working stuff help me get it back my refund. In the next month also same problem out. I direct going to find the work stuff telling her about this case come again and need stuff to help cancel this auto deduction ruses. This case is pass few years I think if I not wrongly. But today 04/April/2017 time I dunno (COME AGAIN AUTOMATICALLY DEDUCTION FROM MY SAVING ACCOUNT BUT NOW I HAVE OUT STATION MY WALLET IS IN LEFT FEW RINGGIT HOW I CAN ACHIEVE MY PETROL ADD MY HOTEL MY FOOD. I CALL MAYBANK SERVICE CENTER THE STUFF SAYING TO ME IS NOT MY DEPARTMENT PROBLEMS WRONG IS MAYBANK PUCHONG FINANCIAL PROBLEMS. Since I want ask from Maybank?if customers take it a load run and no pay and what u do is ur lost. And now my case like this MY LOST (WHERE SHOULD BE I NEED TO CLAIMS MY LOST) Can u answer me this question…
Maybank Group / Malayan Banking Reviews & Complaints
hi selamat petang.. ade satu masalah seorang ibu tunggal menghadapi dengan pihak maybank earlycare center pade tarikh 28/6/2017-30/06/2017 hari ini. Ibu tunggal ini telah lewati duit bulanan rumahnya selama 3 bulan. Jadi ibu tunggal ini telah memohon dan menunggu kelulusan pengeluaran wang FD. Untuk membayar tunggakan wang bulanan rumahnya. ibu tunggal ini telah maklumkan pada pegawai maybank punca dan sebab kelewatan bayaran atas sebab tertentunya. Dalam masa menunggu kelulusan pengeluaran wang FD. Pade hari ini, 30/06/2017. Satu panggilan telah diterima oleh ibu tunggal ini dari maybank earlycare center, pemanggil tidak mengenalkan diri dengan namanya. Dalam perbualan antara pegawai/pekerja dari maybank earlycare tersebut, ibu tunggal ini telah beritahu pade pegawai tersebut bahawa dia akan membuat bayaran dalam masa terdekat, dan juga beritahu pegawai tersebut yang dia sedang menunggu kelulusan pengeluaran wang FD nya. Tapi pegawai tersebut tidak memahami/tidak ingin fahamkan ape yang telah di beritahu oleh ibu tunggal ini. Pegawai tersebut sering hantar msg pade ibu tunggal ini pagi hingga malam dalam nada unsur mengugut dan beri tekanan pade ibu tunggal tersebut. Setiap msg yang dihantar oleh pegawai/pekerja maybank earlycare disimpan atas tujuan bukti. Apekah pihak maybank earlycare ini cuba menjadi salah satu ahli kumpulan ah long haram?? kita sebagai rakyat tidak mahu melibatkan diri terperangkap degan cara ah long. Jadi meminjam/ mohon loan dari bank untuk beli rumah/kereta. Dengan keyakinan lebih selamat. tapi apekah ini semua yang berlaku?
Maybank Group / Malayan Banking Reviews & Complaints
hi selamat petang.. ade satu masalah seorang ibu tunggal menghadapi dengan pihak maybank earlycare center pade tarikh 28/6/2017-30/06/2017 hari ini. Ibu tunggal ini telah lewati duit bulanan rumahnya selama 3 bulan. Jadi ibu tunggal ini telah memohon dan menunggu kelulusan pengeluaran wang FD. Untuk membayar tunggakan wang bulanan rumahnya. ibu tunggal ini telah maklumkan pada pegawai maybank punca dan sebab kelewatan bayaran atas sebab tertentunya. Dalam masa menunggu kelulusan pengeluaran wang FD. Pade hari ini, 30/06/2017. Satu panggilan telah diterima oleh ibu tunggal ini dari maybank earlycare center, pemanggil tidak mengenalkan diri dengan namanya. Dalam perbualan antara pegawai/pekerja dari maybank earlycare tersebut, ibu tunggal ini telah beritahu pade pegawai tersebut bahawa dia akan membuat bayaran dalam masa terdekat, dan juga beritahu pegawai tersebut yang dia sedang menunggu kelulusan pengeluaran wang FD nya. Tapi pegawai tersebut tidak memahami/tidak ingin fahamkan ape yang telah di beritahu oleh ibu tunggal ini. Pegawai tersebut sering hantar msg pade ibu tunggal ini pagi hingga malam dalam nada unsur mengugut dan beri tekanan pade ibu tunggal tersebut. Setiap msg yang dihantar oleh pegawai/pekerja maybank earlycare disimpan atas tujuan bukti. Apekah pihak maybank earlycare ini cuba menjadi salah satu ahli kumpulan ah long haram?? kita sebagai rakyat tidak mahu melibatkan diri terperangkap degan cara ah long. Jadi meminjam/ mohon loan dari bank untuk beli rumah/kereta. Dengan keyakinan lebih selamat. tapi apekah ini semua yang berlaku?
Maybank Group / Malayan Banking Reviews & Complaints
Hi, ATTN to whom it may concern. I”m Sam here from Singapore and resided at west Malaysia, incidents took [protected]@ matang hilir patronas ATM machines… On 30/3/[protected]@02:41pm I would like the above mentions name of staff to be send for further studies on foreign customers personal Atm cards regards communications has breakdown between own staff …dissapointment sadness angry all had arise cos I”m supposed to received my dbs ATM card back in safe hands but was being destroy by may bank staff while being approach by shahrin Mgr and asst mgr they can simply said your card has been cut off .after I had confirm on dbs and may bank for not to destroy my ATM earlier and both parties had acknowledge it and understand my hard situations here..but matang staff told me simply had been cut into two piece ooh gosh…my heart my mind went crazy after what has been said by the mgr and the asst mgr with a sarcastic face…I really wish the head dptmt could do something to this 3 person asap due to we have to be cleared on customer request and I believed there should has been a time frame to be given to the customer if the customer wasn”t report on the mention status then they will be authorise on taking any actions against the card.I was sick, weak and I need to cash out the cash for my medications needs but ( may bank ) has done me more damage.speechless for now…hope the management could look forwards of what i had said and wish something could be done..and will look forwards on press so the world should be aware on how may banks works on foriegns ATM card holders which can access worldwide… Regards : sam
Maybank Group / Malayan Banking Reviews & Complaints
Hi, ATTN to whom it may concern. I”m Sam here from Singapore and resided at west Malaysia, incidents took [protected]@ matang hilir patronas ATM machines… On 30/3/[protected]@02:41pm I would like the above mentions name of staff to be send for further studies on foreign customers personal Atm cards regards communications has breakdown between own staff …dissapointment sadness angry all had arise cos I”m supposed to received my dbs ATM card back in safe hands but was being destroy by may bank staff while being approach by shahrin Mgr and asst mgr they can simply said your card has been cut off .after I had confirm on dbs and may bank for not to destroy my ATM earlier and both parties had acknowledge it and understand my hard situations here..but matang staff told me simply had been cut into two piece ooh gosh…my heart my mind went crazy after what has been said by the mgr and the asst mgr with a sarcastic face…I really wish the head dptmt could do something to this 3 person asap due to we have to be cleared on customer request and I believed there should has been a time frame to be given to the customer if the customer wasn”t report on the mention status then they will be authorise on taking any actions against the card.I was sick, weak and I need to cash out the cash for my medications needs but ( may bank ) has done me more damage.speechless for now…hope the management could look forwards of what i had said and wish something could be done..and will look forwards on press so the world should be aware on how may banks works on foriegns ATM card holders which can access worldwide… Regards : sam
Maybank Group / Malayan Banking Reviews & Complaints
Hi, I couldnt find any suitable place to lodge a acomplaint regarding one of Maybank staff at Jalan Raja Laut (near to Sogo) branch. She is a teller, and she has used the data of my fiancee for her own benefit. i believed that is a misconduct! This staff name is Farah Syazwani (as per name saved in my fiancee”s contact). At first, my fiancee (Amirul) is a regular customer to do transaction in this branch as his office is close to this bank and his salary also deposited in Maybank account. However after he got promoted and once his salary has been up to almost 5digits, there is this number been miscalled him on daily basis. After few days, the caller disclosed as one of the Maybank staff and want to get to know him. They have been in contact for several months before i found out about this. My fiancee has come clean to me, and explain everything because he find out that this staff only wants to spend his money. I believe both parties are guilty in this case, however she shouldnt use her customer’s personal data to fulfill her needs. If she need somebody to sponsor her or be her sugar daddy, do it in correct way. Never ever misused the data which we, as customer has put trust on all of you!
Maybank Group / Malayan Banking Reviews & Complaints
Hi, I couldnt find any suitable place to lodge a acomplaint regarding one of Maybank staff at Jalan Raja Laut (near to Sogo) branch. She is a teller, and she has used the data of my fiancee for her own benefit. i believed that is a misconduct! This staff name is Farah Syazwani (as per name saved in my fiancee”s contact). At first, my fiancee (Amirul) is a regular customer to do transaction in this branch as his office is close to this bank and his salary also deposited in Maybank account. However after he got promoted and once his salary has been up to almost 5digits, there is this number been miscalled him on daily basis. After few days, the caller disclosed as one of the Maybank staff and want to get to know him. They have been in contact for several months before i found out about this. My fiancee has come clean to me, and explain everything because he find out that this staff only wants to spend his money. I believe both parties are guilty in this case, however she shouldnt use her customer’s personal data to fulfill her needs. If she need somebody to sponsor her or be her sugar daddy, do it in correct way. Never ever misused the data which we, as customer has put trust on all of you!
Maybank Group / Malayan Banking Reviews & Complaints
Hi, I”ve just visited Maybank yesterday & ask then something regarding their bank services . This guy at nex in the front counter doesn”t seem to know a good service when I ask him question he reply sarcasticly and ask question back to me, & he also raised his voice and he actually look down on me because I would like to open a fix deposit and he insisted not to let me open because the sum of money that I going to put is too little even it meets the criteria, but he is not thinking that I am still a student. How much student can earn?, he even asked me to go other bank and open at there if I”m afraid I will take out the money he ask me to cut the card. I mean what kind of attitude is that when u talk to customer & worst thing I wonder why Maybank doesn”t hv a feedback center . Poor service poor attitude. Doesn”t fit to be in service line. If you guys thinking about putting in money in Maybank don”t bother because they only will entertain Rich person . That”s how bias they are
Maybank Group / Malayan Banking Reviews & Complaints
Hi, I”ve just visited Maybank yesterday & ask then something regarding their bank services . This guy at nex in the front counter doesn”t seem to know a good service when I ask him question he reply sarcasticly and ask question back to me, & he also raised his voice and he actually look down on me because I would like to open a fix deposit and he insisted not to let me open because the sum of money that I going to put is too little even it meets the criteria, but he is not thinking that I am still a student. How much student can earn?, he even asked me to go other bank and open at there if I”m afraid I will take out the money he ask me to cut the card. I mean what kind of attitude is that when u talk to customer & worst thing I wonder why Maybank doesn”t hv a feedback center . Poor service poor attitude. Doesn”t fit to be in service line. If you guys thinking about putting in money in Maybank don”t bother because they only will entertain Rich person . That”s how bias they are
Maybank Group / Malayan Banking Reviews & Complaints
I already waiting at 11.30 for making payment car at maybank pt raja until 12.30 pm. My no not call, I ask counter when my turn the counter said after the last cust payment at counter 5 but after cust counter 5 making payment, the other new cust get their turn. They servis very bad, i”m not satisfied about this. I ask at counter infront her said they get special no that why their turn fast but i”m the cust also have many problem to settle. Not waiting for the stupid things and waste my time!
Maybank Group / Malayan Banking Reviews & Complaints
I already waiting at 11.30 for making payment car at maybank pt raja until 12.30 pm. My no not call, I ask counter when my turn the counter said after the last cust payment at counter 5 but after cust counter 5 making payment, the other new cust get their turn. They servis very bad, i”m not satisfied about this. I ask at counter infront her said they get special no that why their turn fast but i”m the cust also have many problem to settle. Not waiting for the stupid things and waste my time!
Maybank Group / Malayan Banking Reviews & Complaints
I am not sure whether the machine is too slow or the staff in charge is just slowpoke but all i can say is that I don”t understand why you people still cannot fast pace the process of calculating and transferring the syilling into our own bank account. I have waited for nearly 2 hours here in Maybank Subang Perdana and they call the serving number very slow. Please do something about this matter. Its not like we are living in a 18th or 19th century. Thanks.
Maybank Group / Malayan Banking Reviews & Complaints
I am not sure whether the machine is too slow or the staff in charge is just slowpoke but all i can say is that I don”t understand why you people still cannot fast pace the process of calculating and transferring the syilling into our own bank account. I have waited for nearly 2 hours here in Maybank Subang Perdana and they call the serving number very slow. Please do something about this matter. Its not like we are living in a 18th or 19th century. Thanks.
Maybank Group / Malayan Banking Reviews & Complaints
I am really fed up with Maybank. Completely useless, no respect at all for customers. I have a few credit cards, with different credit limits, at least that is what I had been told, and it used to work like that. But suddenly, since last week, the credit limit is common for all the cards, and of course nobody had informed me earlier. This is a complete scam, total swindle! One thing is sure: I will close all my accounts as soon as I have reimbursed the credit cards. Another one: I will inform all my friends and colleagues, and report to the Malaysian Complaints Board. Does anybody care at Maybank, I seriously doubt it.
Maybank Group / Malayan Banking Reviews & Complaints
I am really fed up with Maybank. Completely useless, no respect at all for customers. I have a few credit cards, with different credit limits, at least that is what I had been told, and it used to work like that. But suddenly, since last week, the credit limit is common for all the cards, and of course nobody had informed me earlier. This is a complete scam, total swindle! One thing is sure: I will close all my accounts as soon as I have reimbursed the credit cards. Another one: I will inform all my friends and colleagues, and report to the Malaysian Complaints Board. Does anybody care at Maybank, I seriously doubt it.
Maybank Group / Malayan Banking Reviews & Complaints
I am so upset and dissatisfy with the bad service of maybank, in mentakab, pahang branch with the address stated below:- 1, jalan haji kassim, 28409 mentakab Pahang I am maybank customer since 2004 and I had decided to apply an atm card yesterday, 30/1/2012. I had filled up the application form with the assist of a female staff and the form had submitted to another dept, at 3.05pm. The other staff who in-charge asked me to be seated and wait for moment so that my application will be processed soon, since there are 3 customers in front are applying the atm cards as well. This is not a long queue and there are just 3 applicants, I am the fourth. I spent more than 2 hours waiting to be served. The clock passed 4.30pm; their entrance closed. But the rest applicants and I still waiting until 5.10pm, the 3rd applicant almost done and it was my turn. Meanwhile, a malay male staff who look fat, overweight and with a big stomach that sit just beside the staff started mumbling. He was sitting on his desk wait for the time passed from 4.30pm to 5.10pm without doing anything, just like waiting to get off. I knew his name afterward but I prefer not to reveal although his attitude is rude and not respecting customers. He stood up and asked me to retrieve back my application form and come back tomorrow impatiently. I told him if so, you should ask me to leave earlier on 4.30pm, but not 5.10pm. Therefore, he blamed me and another applicant rudely because we did not come earlier. With an extra excuse saying their system and pc will automatically shutdown on 4.30pm and cannot help us process any further. This is a terrible case since the staff did not ask us to leave on 4.30pm and still want us to wait for 40 minutes longer before we get driven out of the building. Are they on purposely doing so in order to waste our time? I had wasted 2 hours waiting and get nothing at the end. I am disappointing with the unprofessional staffs of maybank mentakab branch. The staff asked us to leave rudely without any apology, this is a basic courtesy and maybank’s staff failed to do so.
Maybank Group / Malayan Banking Reviews & Complaints
I am so upset and dissatisfy with the bad service of Maybank, in Mentakab, Pahang Branch with the address stated below:- 1, Jalan Haji Kassim, 28409 Mentakab Pahang I am Maybank customer since 2004 and I had decided to apply an ATM card yesterday, 30/1/2012. I had filled up the application form with the assist of a female staff and the form had submitted to another dept, at 3.05pm. The other staff who in-charge asked me to be seated and wait for moment so that my application will be processed soon, since there are 3 customers in front are applying the ATM cards as well. This is not a long queue and there are just 3 applicants, I am the fourth. I spent more than 2 hours waiting to be served. The clock passed 4.30pm; their entrance closed. But the rest applicants and I still waiting until 5.10pm, the 3rd applicant almost done and it was my turn. Meanwhile, a Malay male staff who look fat, overweight and with a big stomach that sit just beside the staff started mumbling. He was sitting on his desk wait for the time passed from 4.30pm to 5.10pm without doing anything, just like waiting to get off. I knew his name afterward but I prefer not to reveal although his attitude is rude and not respecting customers. He stood up and asked me to retrieve back my application form and come back tomorrow impatiently. I told him if so, you should ask me to leave earlier on 4.30pm, but not 5.10pm. Therefore, he blamed me and another applicant rudely because we did not come earlier. With an extra excuse saying their system and PC will automatically shutdown on 4.30pm and cannot help us process any further. This is a terrible case since the staff did not ask us to leave on 4.30pm and still want us to wait for 40 minutes longer before we get driven out of the building. Are they on purposely doing so in order to waste our time? I had wasted 2 hours waiting and get nothing at the end. I am disappointing with the unprofessional staffs of Maybank Mentakab Branch. The staff asked us to leave rudely without any apology, this is a basic courtesy and Maybank”s staff failed to do so.
Maybank Group / Malayan Banking Reviews & Complaints
I am so upset and dissatisfy with the bad service of maybank, in mentakab, pahang branch with the address stated below:- 1, jalan haji kassim, 28409 mentakab Pahang I am maybank customer since 2004 and I had decided to apply an atm card yesterday, 30/1/2012. I had filled up the application form with the assist of a female staff and the form had submitted to another dept, at 3.05pm. The other staff who in-charge asked me to be seated and wait for moment so that my application will be processed soon, since there are 3 customers in front are applying the atm cards as well. This is not a long queue and there are just 3 applicants, I am the fourth. I spent more than 2 hours waiting to be served. The clock passed 4.30pm; their entrance closed. But the rest applicants and I still waiting until 5.10pm, the 3rd applicant almost done and it was my turn. Meanwhile, a malay male staff who look fat, overweight and with a big stomach that sit just beside the staff started mumbling. He was sitting on his desk wait for the time passed from 4.30pm to 5.10pm without doing anything, just like waiting to get off. I knew his name afterward but I prefer not to reveal although his attitude is rude and not respecting customers. He stood up and asked me to retrieve back my application form and come back tomorrow impatiently. I told him if so, you should ask me to leave earlier on 4.30pm, but not 5.10pm. Therefore, he blamed me and another applicant rudely because we did not come earlier. With an extra excuse saying their system and pc will automatically shutdown on 4.30pm and cannot help us process any further. This is a terrible case since the staff did not ask us to leave on 4.30pm and still want us to wait for 40 minutes longer before we get driven out of the building. Are they on purposely doing so in order to waste our time? I had wasted 2 hours waiting and get nothing at the end. I am disappointing with the unprofessional staffs of maybank mentakab branch. The staff asked us to leave rudely without any apology, this is a basic courtesy and maybank”s staff failed to do so.
Maybank Group / Malayan Banking Reviews & Complaints
I am so upset and dissatisfy with the bad service of maybank, in mentakab, pahang branch with the address stated below:- 1, jalan haji kassim, 28409 mentakab Pahang I am maybank customer since 2004 and I had decided to apply an atm card yesterday, 30/1/2012. I had filled up the application form with the assist of a female staff and the form had submitted to another dept, at 3.05pm. The other staff who in-charge asked me to be seated and wait for moment so that my application will be processed soon, since there are 3 customers in front are applying the atm cards as well. This is not a long queue and there are just 3 applicants, I am the fourth. I spent more than 2 hours waiting to be served. The clock passed 4.30pm; their entrance closed. But the rest applicants and I still waiting until 5.10pm, the 3rd applicant almost done and it was my turn. Meanwhile, a malay male staff who look fat, overweight and with a big stomach that sit just beside the staff started mumbling. He was sitting on his desk wait for the time passed from 4.30pm to 5.10pm without doing anything, just like waiting to get off. I knew his name afterward but I prefer not to reveal although his attitude is rude and not respecting customers. He stood up and asked me to retrieve back my application form and come back tomorrow impatiently. I told him if so, you should ask me to leave earlier on 4.30pm, but not 5.10pm. Therefore, he blamed me and another applicant rudely because we did not come earlier. With an extra excuse saying their system and pc will automatically shutdown on 4.30pm and cannot help us process any further. This is a terrible case since the staff did not ask us to leave on 4.30pm and still want us to wait for 40 minutes longer before we get driven out of the building. Are they on purposely doing so in order to waste our time? I had wasted 2 hours waiting and get nothing at the end. I am disappointing with the unprofessional staffs of maybank mentakab branch. The staff asked us to leave rudely without any apology, this is a basic courtesy and maybank’s staff failed to do so.
Maybank Group / Malayan Banking Reviews & Complaints
I am so upset and dissatisfy with the bad service of Maybank, in Mentakab, Pahang Branch with the address stated below:- 1, Jalan Haji Kassim, 28409 Mentakab Pahang I am Maybank customer since 2004 and I had decided to apply an ATM card yesterday, 30/1/2012. I had filled up the application form with the assist of a female staff and the form had submitted to another dept, at 3.05pm. The other staff who in-charge asked me to be seated and wait for moment so that my application will be processed soon, since there are 3 customers in front are applying the ATM cards as well. This is not a long queue and there are just 3 applicants, I am the fourth. I spent more than 2 hours waiting to be served. The clock passed 4.30pm; their entrance closed. But the rest applicants and I still waiting until 5.10pm, the 3rd applicant almost done and it was my turn. Meanwhile, a Malay male staff who look fat, overweight and with a big stomach that sit just beside the staff started mumbling. He was sitting on his desk wait for the time passed from 4.30pm to 5.10pm without doing anything, just like waiting to get off. I knew his name afterward but I prefer not to reveal although his attitude is rude and not respecting customers. He stood up and asked me to retrieve back my application form and come back tomorrow impatiently. I told him if so, you should ask me to leave earlier on 4.30pm, but not 5.10pm. Therefore, he blamed me and another applicant rudely because we did not come earlier. With an extra excuse saying their system and PC will automatically shutdown on 4.30pm and cannot help us process any further. This is a terrible case since the staff did not ask us to leave on 4.30pm and still want us to wait for 40 minutes longer before we get driven out of the building. Are they on purposely doing so in order to waste our time? I had wasted 2 hours waiting and get nothing at the end. I am disappointing with the unprofessional staffs of Maybank Mentakab Branch. The staff asked us to leave rudely without any apology, this is a basic courtesy and Maybank”s staff failed to do so.
Maybank Group / Malayan Banking Reviews & Complaints
I am so upset and dissatisfy with the bad service of maybank, in mentakab, pahang branch with the address stated below:- 1, jalan haji kassim, 28409 mentakab Pahang I am maybank customer since 2004 and I had decided to apply an atm card yesterday, 30/1/2012. I had filled up the application form with the assist of a female staff and the form had submitted to another dept, at 3.05pm. The other staff who in-charge asked me to be seated and wait for moment so that my application will be processed soon, since there are 3 customers in front are applying the atm cards as well. This is not a long queue and there are just 3 applicants, I am the fourth. I spent more than 2 hours waiting to be served. The clock passed 4.30pm; their entrance closed. But the rest applicants and I still waiting until 5.10pm, the 3rd applicant almost done and it was my turn. Meanwhile, a malay male staff who look fat, overweight and with a big stomach that sit just beside the staff started mumbling. He was sitting on his desk wait for the time passed from 4.30pm to 5.10pm without doing anything, just like waiting to get off. I knew his name afterward but I prefer not to reveal although his attitude is rude and not respecting customers. He stood up and asked me to retrieve back my application form and come back tomorrow impatiently. I told him if so, you should ask me to leave earlier on 4.30pm, but not 5.10pm. Therefore, he blamed me and another applicant rudely because we did not come earlier. With an extra excuse saying their system and pc will automatically shutdown on 4.30pm and cannot help us process any further. This is a terrible case since the staff did not ask us to leave on 4.30pm and still want us to wait for 40 minutes longer before we get driven out of the building. Are they on purposely doing so in order to waste our time? I had wasted 2 hours waiting and get nothing at the end. I am disappointing with the unprofessional staffs of maybank mentakab branch. The staff asked us to leave rudely without any apology, this is a basic courtesy and maybank”s staff failed to do so.
Maybank Group / Malayan Banking Reviews & Complaints
I am the owner of vista suria enterprise. Last friday, my clerk call me saying that she received a call from maybank call centre – fraud internet banking. She said intan told her that the rm10, 000 entering her account is from hacking cause the owner rohani binti mohamed make complaint that she didnt transfer the money out. I received an order from a philipine saying that they saw corporate gift with one of their business friend. They get the number n they call me directly. They already choose a design. Key chain for rm10, 000 budget. They have a friend in malaysia and she said she will help to pay so that their money will not get lost. On the promised date, they wanted to make the payment, they called me. I was rushing for ppd meeting and to do card replacement later in the evening. I was rushing and lost my purse that contains all atm cards. I already make lost report to block my atm. I forgotten my own account number so I gave the one my clerk just gave me to receive her salary. I told her that money will enter her account and she should transfer immediately to my account vista suria. Now the maybank fraud unit said they didnt allow her to use her account for further investigation. Its weird cause my clerk told me she also received call from unknown no ms ery. They ask her to meet in maybank on certain date. They said dont meet other person in maybank cause not everyone knows. I think my clerk might get into fraud scamm that use inside staff to fraud other people. Maybe maybank officer that do scam or hack n try to put blame on other people.
Maybank Group / Malayan Banking Reviews & Complaints
I am the owner of vista suria enterprise. Last friday, my clerk call me saying that she received a call from maybank call centre – fraud internet banking. She said intan told her that the rm10, 000 entering her account is from hacking cause the owner rohani binti mohamed make complaint that she didnt transfer the money out. I received an order from a philipine saying that they saw corporate gift with one of their business friend. They get the number n they call me directly. They already choose a design. Key chain for rm10, 000 budget. They have a friend in malaysia and she said she will help to pay so that their money will not get lost. On the promised date, they wanted to make the payment, they called me. I was rushing for ppd meeting and to do card replacement later in the evening. I was rushing and lost my purse that contains all atm cards. I already make lost report to block my atm. I forgotten my own account number so I gave the one my clerk just gave me to receive her salary. I told her that money will enter her account and she should transfer immediately to my account vista suria. Now the maybank fraud unit said they didnt allow her to use her account for further investigation. Its weird cause my clerk told me she also received call from unknown no ms ery. They ask her to meet in maybank on certain date. They said dont meet other person in maybank cause not everyone knows. I think my clerk might get into fraud scamm that use inside staff to fraud other people. Maybe maybank officer that do scam or hack n try to put blame on other people.
Maybank Group / Malayan Banking Reviews & Complaints
I am very upset. I want to make a car loan from one of a local bank, then suddenly, i’ve informed that my name was already black listed in ccris. After i’ve made a review, i’ve found that i’m blacklisted coming from maybank debts, on 2006. It’s been 4 years then i’ve never recieve any letter, or even statement for my blacklist from maybank. Then, I brought this to maybank in muar, at first, they simply said I have no debts with them. When I go to another branch, they said, I have a bad debts of rm778.00. (Why can every branch cannot detect the same data?) They answer me “it’s because every branch got their own system. So, if there is anything happen, we need to inform them manually” But when I refer back to my payment slip, I have made a payment before.. Clear payment of rm778.00 to maybank. I brought the receipt to them, and ask them how can it end like this. And they simply said the don’t know! (Eventhough i’ve giving them more then 1 week to troubleshoot what happened to my accounts. Now, it has been more than 2 months! They still cannot make it.. I don’t really care what is their problem. The main thing is, I wan’t them to clear off my name from any debts in their systems! I don’t have any debts anymore! I’m really upset with this! Now and then, maybank staff didn’t want to entertain me anymore. They even sometimes being rude when they hear my voice on the phone! (i’ve never curse them or shout even once!) Hurmmmmmmmmmmmmm… I never trust maybank anymore…
Maybank Group / Malayan Banking Reviews & Complaints
I am very upset. I want to make a car loan from one of a local bank, then suddenly, i’ve informed that my name was already black listed in ccris. After i’ve made a review, i’ve found that i’m blacklisted coming from maybank debts, on 2006. It’s been 4 years then i’ve never recieve any letter, or even statement for my blacklist from maybank. Then, I brought this to maybank in muar, at first, they simply said I have no debts with them. When I go to another branch, they said, I have a bad debts of rm778.00. (Why can every branch cannot detect the same data?) They answer me “it’s because every branch got their own system. So, if there is anything happen, we need to inform them manually” But when I refer back to my payment slip, I have made a payment before.. Clear payment of rm778.00 to maybank. I brought the receipt to them, and ask them how can it end like this. And they simply said the don’t know! (Eventhough i’ve giving them more then 1 week to troubleshoot what happened to my accounts. Now, it has been more than 2 months! They still cannot make it.. I don’t really care what is their problem. The main thing is, I wan’t them to clear off my name from any debts in their systems! I don’t have any debts anymore! I’m really upset with this! Now and then, maybank staff didn’t want to entertain me anymore. They even sometimes being rude when they hear my voice on the phone! (i’ve never curse them or shout even once!) Hurmmmmmmmmmmmmm… I never trust maybank anymore…
Maybank Group / Malayan Banking Reviews & Complaints
I am wasting my half working day sitting in a maybank branch waiting to be call upon for my new account opening. And have been sitting here from 1.30pm until 4pm to be called upon with 9 customer before me. Unbelieveble poor and slow services provided.maybank should really look into ur service standard. Only one counter are available for the new account opening and 10 customer takes the wholf half day. I had been here one month earlier wanting tp do the account opening. When I reached 3pm. I was told that I am too late and they asked me to come another day as they are closing in another hour and wont have enuf time to help me.
Maybank Group / Malayan Banking Reviews & Complaints
I am wasting my half working day sitting in a maybank branch waiting to be call upon for my new account opening. And have been sitting here from 1.30pm until 4pm to be called upon with 9 customer before me. Unbelieveble poor and slow services provided.maybank should really look into ur service standard. Only one counter are available for the new account opening and 10 customer takes the wholf half day. I had been here one month earlier wanting tp do the account opening. When I reached 3pm. I was told that I am too late and they asked me to come another day as they are closing in another hour and wont have enuf time to help me.
Maybank Group / Malayan Banking Reviews & Complaints
I am writing to express my extreme disappointment with your decision to waive only 1% of my penalty fee. 1% of the penalty waive, if I pay off all my debt, is only about Rp2500.000, which is much less than the amount that i had overpaid to the bank. I believe i should get back the full amount that i had overpaid to the back, which can only be done through this penalty waive, not penalty discount. I have been overcharged in interest rate for my mortgage loan for 8 months. When i complained and requested that the excess charge be credited back to me, they said what has be charged in the past cannot be refunded because they cannot backdate. They also gave a lame reason that the officer who printed the “draft” has resigned. They also asked me if i signed the new contract for the newly approved interest rate. So i asked them back, “why am i not asked to sign it?” And they cant answer. I believe it is their responsibility to follow up with me and ask me to sign the necessary document. I had made an effort to approach the bank to asked if my requested of interest rate reduction had been approved. The officer told me that my interest rate has been reduced to 11.25% and she also printed out the new simulated “draft” for me. HOWEVER, i was shocked when told that i was still in floating rate of 13.49%. I went to the branch office, and even went to the main office for mortgage division in Ekajiwa tower. They all tried to wash their hand of this matter. The bank”s representative said they couldn”t payback my overpaid interest as they cannot backdate and also the bank staff who handled my case has resigned. I think these excuses are lame! I requested to see the head of mortgage division since the none of the officers can handle my case, but they said there has to be a “procedure” for this. And i dont know what procedure i have to go through again. I went to kelapa gading branch office to see the branch manager, but they said they dont have a manager, or assistant manager in that branch. This case has been going on for months and i still dont hear any good news. What is the point of having officers to represent the bank to help customers with doubts and questions, and yet all the informations given are invalid? This is only a small matter, yet no one is able to handle it. Do i have to bear the cost due to their negligence and irresponsibilty? If they cannot backdate, there are still many other ways to compensate what i had overpaid for. For e.g. by waiving my penalty fee, or crediting the amount back to my bank account. I am only asking for the excess amount that i had paid to be returned back to me and I believe that is my right. I had fulfilled all obligations that has been charged to me during the terms of my loan. I hope you can reevaluate and and return me the full amount that i had overpaid for. Your attention to this matter is greatly appreciated. Thank you. Regards, Melia
Maybank Group / Malayan Banking Reviews & Complaints
I am writing to express my extreme disappointment with your decision to waive only 1% of my penalty fee. 1% of the penalty waive, if I pay off all my debt, is only about Rp2500.000, which is much less than the amount that i had overpaid to the bank. I believe i should get back the full amount that i had overpaid to the back, which can only be done through this penalty waive, not penalty discount. I have been overcharged in interest rate for my mortgage loan for 8 months. When i complained and requested that the excess charge be credited back to me, they said what has be charged in the past cannot be refunded because they cannot backdate. They also gave a lame reason that the officer who printed the “draft” has resigned. They also asked me if i signed the new contract for the newly approved interest rate. So i asked them back, “why am i not asked to sign it?” And they cant answer. I believe it is their responsibility to follow up with me and ask me to sign the necessary document. I had made an effort to approach the bank to asked if my requested of interest rate reduction had been approved. The officer told me that my interest rate has been reduced to 11.25% and she also printed out the new simulated “draft” for me. HOWEVER, i was shocked when told that i was still in floating rate of 13.49%. I went to the branch office, and even went to the main office for mortgage division in Ekajiwa tower. They all tried to wash their hand of this matter. The bank”s representative said they couldn”t payback my overpaid interest as they cannot backdate and also the bank staff who handled my case has resigned. I think these excuses are lame! I requested to see the head of mortgage division since the none of the officers can handle my case, but they said there has to be a “procedure” for this. And i dont know what procedure i have to go through again. I went to kelapa gading branch office to see the branch manager, but they said they dont have a manager, or assistant manager in that branch. This case has been going on for months and i still dont hear any good news. What is the point of having officers to represent the bank to help customers with doubts and questions, and yet all the informations given are invalid? This is only a small matter, yet no one is able to handle it. Do i have to bear the cost due to their negligence and irresponsibilty? If they cannot backdate, there are still many other ways to compensate what i had overpaid for. For e.g. by waiving my penalty fee, or crediting the amount back to my bank account. I am only asking for the excess amount that i had paid to be returned back to me and I believe that is my right. I had fulfilled all obligations that has been charged to me during the terms of my loan. I hope you can reevaluate and and return me the full amount that i had overpaid for. Your attention to this matter is greatly appreciated. Thank you. Regards, Melia
Maybank Group / Malayan Banking Reviews & Complaints
I am yeoh ee seong and my ic no is [protected]. I have make a mistake which not received the statement for credit card since September 2016 and I didn”t call in to asking about the statement. During end of Nov 2016, I start received the call from number 03-[protected] and inform me they are maybank agency to collect my outstanding payment. During that time I have started dealing to maybank collecting department. And 8th of dec 2016, I have received a letter ask me to pay rm11k plus, I have make the rm12k during I am back to penang on 21th Dec 2016. And I have call to confirm 27th December 2016, the officer say they received the payment and talk very nicely and advise me to write email for stoping high interest and request for installment. I follow and doing on the same day, she also say don”t need border to 3rd party collect company call. But today I received few call say they are authorised agency from maybank, and want come to my office and house collect the money from me. They also sms me and the wording act like gangster and treated me. I am so disappointed to maybank collection department have such a internal miscommunication. And I received an email yesterday from maybank collection department, and ask me pay another rm15k by today. I believe the 3rd party agent is based on that email and come to me! Maybank is our malaysia biggest banking company, anyone owing to bank, I believe bank will give advise or help to settle the outstanding or else can process with legal action to against us. But 3rd party collection agent is unacceptable and Base on your record, 3mths no payment and 4th month I have make rm12k to maybank komtar branch. I feel very unfair and feel threatening by someone from maybank. I hope the complain department unit can reply to me asap.
Maybank Group / Malayan Banking Reviews & Complaints
I applied for a Maybank Islamic Petronas Ikhwan Visa Platinum Card-i on 25th September 2017 at around 1pm at Maybank Wisma Genting. The officer who attended to me was Najua Hanim Kamarozaman. I provided a copy of my IC, latest salary slip and filled up the application form completely and was told my Credit Card would be sent to my home address via courier within 7 working days. I waited almost 3 weeks and received no news from any Maybank staff. I called up Najua yesterday to check on the status of my application and was informed that my application was still designated as “Pending”. May I ask why does it take Maybank so long to process a simple credit card application whereas your competitors only take 3 days? Worse, I was kept in the dark and left hanging, never knowing if my application was successful or had been rejected. I am a very loyal customer of Maybank and would like to continue using your credit cards. Thank you. Yours faithfully, Law Han Keong +[protected]