My provider, who was with Brooke Army Medical Center, San Antonio, TX talked to someone at Mayo Clinic in the Physical Pain Rehabilitation Department which led to a nightmare of inability to be checked. I had had 6 1/2 hour unnecessary sigmoid resection which led to a hernia – the hernia was evident while at Mayo. This led to another surgery. I reported extreme pain/symptoms following surgery (also reported to surgeon who blew me off) and now, because “Chronic Pain” is my label, I cannot get attention to the fact that following hernia surgery I started having extreme abdominal cramps; could not clean out for colonostomy; incontinence (fecal) many changes, but, I smell a rat. The Trauma Surgeon I recently saw was looking at an old CT; said surgeon who did the surgery is highly regarded but, facts are facts, yet, nobody will try to piece together. So, active, healthy, never had gastro issues prior, I can’t be taken seriously. My body is full of mesh. The night of the surgery, I broke the epidural because it apparently hit nerves that sent me into pain unlike anything I had ever had, yet, because of pain from MVA, this was dismissed as “she’s always in pain” Why, if prior to surgery, I did not have fecal incontinence, did not have major pain in area where colon was removed and hernia repair was done, would a doctor choose to look closely. He was looking at old tests. Said he would have films reviewed but didn’t. Mayo Clinic – they can do no wrong? So, I went from back pain to this? And, nobody will trace the issue? I wrote to the surgeon who did hernia repair and told him about new symptoms. He said to send tests to him and he’d pick doctors; however, he had already left Mayo (apparently sued) so why would he want to see tests? I’ve seen doctor after doctor cover their backs; they will not put patient first, in my experience. Now, I will report Brooke Army Hospital. .
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Mayo Clinic Reviews & Complaints
After 15 years as a patient and scheduled appointments with 3 specialists at the Clinic this year, the primary care department and Dr. Bruce Kimbel, M.D., (who has been my doctor for 10 years) have refused to schedule me in as a patient to see him because I have not been into his office for 3 years. I received no notice of this policy and they will not reinstate me. This is bad because your Primary Doctor at Mayo is the one that schedules blood tests, chest X-rays, colonscopy, gives shots and schedules you with specialists. That Department and the Patient Liaison Dept. have both refused to re-instate me. I am a Medicare patient with Supplemental insurance and I have agreed to personally pay any additional costs that my insurances will not pay. I have always done this in the past. I cannot under- stand no loyalty for being a long-time patient, not notifying me and them not listening to my request for reinstatement. My husband is also a patient of Dr. Kimbel but he has not been denied service. I was in Dr. Kimbel”s office 90 days ago with my husband. Now, I cannot see him for myself. Using Mayo Clinic as our primary health care source was one of the main reasons we moved to Scottsdale. Has anyone had this problem?
Mayo Clinic Reviews & Complaints
After 15 years as a patient and scheduled appointments with 3 specialists at the Clinic this year, the primary care department and Dr. Bruce Kimbel, M.D., (who has been my doctor for 10 years) have refused to schedule me in as a patient to see him because I have not been into his office for 3 years. I received no notice of this policy and they will not reinstate me. This is bad because your Primary Doctor at Mayo is the one that schedules blood tests, chest X-rays, colonscopy, gives shots and schedules you with specialists. That Department and the Patient Liaison Dept. have both refused to re-instate me. I am a Medicare patient with Supplemental insurance and I have agreed to personally pay any additional costs that my insurances will not pay. I have always done this in the past. I cannot under- stand no loyalty for being a long-time patient, not notifying me and them not listening to my request for reinstatement. My husband is also a patient of Dr. Kimbel but he has not been denied service. I was in Dr. Kimbel”s office 90 days ago with my husband. Now, I cannot see him for myself. Using Mayo Clinic as our primary health care source was one of the main reasons we moved to Scottsdale. Has anyone had this problem?
Mayo Clinic Reviews & Complaints
Dr. Mathew Neal is a top rate doctor. The Mayo Clinic billing department is either inept or bordering on fraudulent practices. Due to severe back problems, Dr. Neal ordered an MRI and a C-Scan. For some reason the MRI Dr, Neal ordered, required me to sign a Notice of Non Coverage in the event the MRI was a frivolous procedure. This protects Medicare from being billed inappropriately. I have had numerous MRI”S over the past six (6) years and have never had a bill declined. When I contacted Mayo billing dept regarding the wrong Medicare code on the billing, i was told to contact the coding dept. The coding department would not provide me with the Medicare code that was placed on Dr. Neal”s order. Coding department told me I had to contact Accounting Services to obtain the billing code. Account Services (Ms. Bridgette Hulzel was very helpful, but stated I need to contact the Billing Department. I informed her the Billing Department (that I had an appointment with just 30 minutes before) was the department to obtain Dr. Neal”s coding. Basically, this was a run-a-round in order to defeat me from getting the $1, 946.00 re-billed through Medicare. I understand this is a practice used by Mayo in order to make more money by billing me full price, rather than settle for the Medicare scheduled payment amount. As far as I”m concerned, this is a scam used for people on Medicare. The advanced beneficiary notice of noncoverage that I signed was contradictory to the options that were available. I would hate to think that Dr. Neil was aware of this seemingly fraudulent practice in order to make more money for Mayo
Mayo Clinic Reviews & Complaints
Dr. Mathew Neal is a top rate doctor. The Mayo Clinic billing department is either inept or bordering on fraudulent practices. Due to severe back problems, Dr. Neal ordered an MRI and a C-Scan. For some reason the MRI Dr, Neal ordered, required me to sign a Notice of Non Coverage in the event the MRI was a frivolous procedure. This protects Medicare from being billed inappropriately. I have had numerous MRI”S over the past six (6) years and have never had a bill declined. When I contacted Mayo billing dept regarding the wrong Medicare code on the billing, i was told to contact the coding dept. The coding department would not provide me with the Medicare code that was placed on Dr. Neal”s order. Coding department told me I had to contact Accounting Services to obtain the billing code. Account Services (Ms. Bridgette Hulzel was very helpful, but stated I need to contact the Billing Department. I informed her the Billing Department (that I had an appointment with just 30 minutes before) was the department to obtain Dr. Neal”s coding. Basically, this was a run-a-round in order to defeat me from getting the $1, 946.00 re-billed through Medicare. I understand this is a practice used by Mayo in order to make more money by billing me full price, rather than settle for the Medicare scheduled payment amount. As far as I”m concerned, this is a scam used for people on Medicare. The advanced beneficiary notice of noncoverage that I signed was contradictory to the options that were available. I would hate to think that Dr. Neil was aware of this seemingly fraudulent practice in order to make more money for Mayo
Mayo Clinic Reviews & Complaints
Had my knee replaced December 2015. Twenty One months later another clinic did Reconstructive Surgery. The EXPERIENCE was much better. After the first surgery I did not attend a Physical Theraphy due to a booklet MAYO gave me and a discussion with the Surgeon . MAYO as of yesterday says I was to attend PT. However the doctor sent a letter a few months ago after I complained, The we do not send every patient to PT after a 2 week follow up phone call . That phone call happened however my records indicate no one told me I was a candidate for Physical Theraphy . I have several after surgery documents that never mention PT. I received a booklet of exercises to perform at home per the Surgeons conversation prior to surgery . Also, a check list document for Pre Surgery and Post Surgery states, when you get home continue to do the exercises you learned in the hospital. I feel strongly that if, I had gone to PT after the surgery the revision surgery would have not been necessary.
Mayo Clinic Reviews & Complaints
Had my knee replaced December 2015. Twenty One months later another clinic did Reconstructive Surgery. The EXPERIENCE was much better. After the first surgery I did not attend a Physical Theraphy due to a booklet MAYO gave me and a discussion with the Surgeon . MAYO as of yesterday says I was to attend PT. However the doctor sent a letter a few months ago after I complained, The we do not send every patient to PT after a 2 week follow up phone call . That phone call happened however my records indicate no one told me I was a candidate for Physical Theraphy . I have several after surgery documents that never mention PT. I received a booklet of exercises to perform at home per the Surgeons conversation prior to surgery . Also, a check list document for Pre Surgery and Post Surgery states, when you get home continue to do the exercises you learned in the hospital. I feel strongly that if, I had gone to PT after the surgery the revision surgery would have not been necessary.
Mayo Clinic Reviews & Complaints
I am an MS patient who sought care for the 1st time from the Neurology team at the Mayo Clinic in Rochester, MN (July 2019). I met with Dr Tobin and MRI’s were ordered but pre-authorization was not obtained – even after I confirmed that it would be. BCBS of NC is now denying the MRI claim. I’ve appealed the decision of BCBS, twice and they are upholding their denial, advising that because the MRI’s were not an emergency, pre-authorization was required. Also noting: that I cannot obtain pre-authorization for myself and that these claims should be written off by Mayo Clinic, as Dr Tobins office is at fault for not obtaining pre-authorization – as they are required to do. I’ve spoken to eight different people, including a supervisor on the PAS billing team and every one is dodging fault with excuses. They are claiming that they only obtain pre-authorization, as a courtesy, when asked. They were asked, multiple times. They falsely led me to believe that pre-authorization would be obtained and it was not. They lied. This is provider failure. Mayo Clinic does not care about it’s patients. I cannot stress enough that I would not have had MRI’s done, if I had known that pre-authorization was not obtained. I’ve had 3 years of MRI’s done prior and I’ve never experienced anything like this. I’m shocked by the level of disregard for due diligence, internal process and patient care, as exhibited by Mayo Clinic. The undue stress of this immensely frustrating situation is exasperating my MS and I’m urgently seeking immediate resolution to this deeply disappointing and unfortunate internal process error. Mayo Clinic did not do their due diligence and fraudulently led me to believe that pre-authorization was obtained when it was not. I genuinely believe Mayo Clinic is at fault and these claims should be written off. It’s the right thing to do. Any help you can provide is greatly appreciated as I do not wish to escalate this matter of negligence further with legal proceedings. Clinic #[protected] Account #[protected] Claim #[protected]
Mayo Clinic Reviews & Complaints
I am an MS patient who sought care for the 1st time from the Neurology team at the Mayo Clinic in Rochester, MN (July 2019). I met with Dr Tobin and MRI’s were ordered but pre-authorization was not obtained – even after I confirmed that it would be. BCBS of NC is now denying the MRI claim. I’ve appealed the decision of BCBS, twice and they are upholding their denial, advising that because the MRI’s were not an emergency, pre-authorization was required. Also noting: that I cannot obtain pre-authorization for myself and that these claims should be written off by Mayo Clinic, as Dr Tobins office is at fault for not obtaining pre-authorization – as they are required to do. I’ve spoken to eight different people, including a supervisor on the PAS billing team and every one is dodging fault with excuses. They are claiming that they only obtain pre-authorization, as a courtesy, when asked. They were asked, multiple times. They falsely led me to believe that pre-authorization would be obtained and it was not. They lied. This is provider failure. Mayo Clinic does not care about it’s patients. I cannot stress enough that I would not have had MRI’s done, if I had known that pre-authorization was not obtained. I’ve had 3 years of MRI’s done prior and I’ve never experienced anything like this. I’m shocked by the level of disregard for due diligence, internal process and patient care, as exhibited by Mayo Clinic. The undue stress of this immensely frustrating situation is exasperating my MS and I’m urgently seeking immediate resolution to this deeply disappointing and unfortunate internal process error. Mayo Clinic did not do their due diligence and fraudulently led me to believe that pre-authorization was obtained when it was not. I genuinely believe Mayo Clinic is at fault and these claims should be written off. It’s the right thing to do. Any help you can provide is greatly appreciated as I do not wish to escalate this matter of negligence further with legal proceedings. Clinic #[protected] Account #[protected] Claim #[protected]
Mayo Clinic Reviews & Complaints
I am U. S Military Veteran and a Government employee. I have been calling Mayo since last few weeks about my billing issue without success. Mayo has until Dec 31, 2019 to submit the approval for my 6/27/2018 petscan to my insurance (GEHA) or I am responsible for thousands $. I went to Mayo in Feb 2018 for petscan and a preauthorization was done from GEHA which was good until May2. The second petscan was performed on 6/27/2018 and Mayo never did a preauthorization but had it in system as approved. GEHA said no pre-authorization approval number was given to Mayo. Later, GEHA denied the claim and notified Mayo in 2018 to re-submit as retro approval and as medical necessity. Mayo until now never submitted in timely manner. I called Mayo again on Nov 26 and again on Dec 16, 2019 and had an hour long three way conversation with Mayo and GEHA. I keep calling Mayo and they say they are working on resubmitting the approval to GEHA. This has been going on more than a year. My insurance told me that if they dont submit retro pre auth by Dec 31, they will not cover it anymore. I cant believe I am spending my holidays in stress. I will not go there again.
Mayo Clinic Reviews & Complaints
I am U. S Military Veteran and a Government employee. I have been calling Mayo since last few weeks about my billing issue without success. Mayo has until Dec 31, 2019 to submit the approval for my 6/27/2018 petscan to my insurance (GEHA) or I am responsible for thousands $. I went to Mayo in Feb 2018 for petscan and a preauthorization was done from GEHA which was good until May2. The second petscan was performed on 6/27/2018 and Mayo never did a preauthorization but had it in system as approved. GEHA said no pre-authorization approval number was given to Mayo. Later, GEHA denied the claim and notified Mayo in 2018 to re-submit as retro approval and as medical necessity. Mayo until now never submitted in timely manner. I called Mayo again on Nov 26 and again on Dec 16, 2019 and had an hour long three way conversation with Mayo and GEHA. I keep calling Mayo and they say they are working on resubmitting the approval to GEHA. This has been going on more than a year. My insurance told me that if they dont submit retro pre auth by Dec 31, they will not cover it anymore. I cant believe I am spending my holidays in stress. I will not go there again.
Mayo Clinic Reviews & Complaints
I had a chance to visit the website of Mayo hospital during my research on good websites. All look fine in terms of usability and other important aspects except that your team had probably not turned off the Google ad sense on your website page. Just attached the screenshot for your reference. I believe this would not be intentional n whoever had missed this will be dealt generously as we all make mistakes. Thanks.
Mayo Clinic Reviews & Complaints
I had a chance to visit the website of Mayo hospital during my research on good websites. All look fine in terms of usability and other important aspects except that your team had probably not turned off the Google ad sense on your website page. Just attached the screenshot for your reference. I believe this would not be intentional n whoever had missed this will be dealt generously as we all make mistakes. Thanks.
Mayo Clinic Reviews & Complaints
I had surgery last week Jan 7th 2019 at your Jacksonville campus and was left with gaping holes on exterior thigh. This was meant to correct an excessively tight binding by a Mayo nurse, Pamela, after a lipo procedure back in March 2018 but she once again lacks commitment and failed me. I ask you for immediate attention in this matter by the right people at Mayo to commit and correct these traumatic issues so I can move forward and heal in peace. Let”s get this done. Sincerely, Connie Wheeler
Mayo Clinic Reviews & Complaints
I had surgery last week Jan 7th 2019 at your Jacksonville campus and was left with gaping holes on exterior thigh. This was meant to correct an excessively tight binding by a Mayo nurse, Pamela, after a lipo procedure back in March 2018 but she once again lacks commitment and failed me. I ask you for immediate attention in this matter by the right people at Mayo to commit and correct these traumatic issues so I can move forward and heal in peace. Let”s get this done. Sincerely, Connie Wheeler
Mayo Clinic Reviews & Complaints
I have been going to Mayo in Jacksonville for half a year and every time it is a terrible experience. I feel as if I”m on a conveyor belt. Move them in and keep moving them along. Surgery is a joke, I woke up with trouble breathing on my second surgery. The nurse did not care just told me to do deep breathing. I was not given the little breathing helper to take home and ended up having to go to a specialist for breathing problems because of the rush surgery. Now I”m on breathing medication. Usually when I have an up coming appointment I will receive an email with instructions but not this last time. I only found out I had upcoming appointment. BY going to the website to make a payment. What if I was-not able to take off on that day I would have been charged for an appointment I never knew about. This is not acceptable. I will never go to Mayo again. Mayonis the absolute worst hospital.
Mayo Clinic Reviews & Complaints
I have been going to Mayo in Jacksonville for half a year and every time it is a terrible experience. I feel as if I”m on a conveyor belt. Move them in and keep moving them along. Surgery is a joke, I woke up with trouble breathing on my second surgery. The nurse did not care just told me to do deep breathing. I was not given the little breathing helper to take home and ended up having to go to a specialist for breathing problems because of the rush surgery. Now I”m on breathing medication. Usually when I have an up coming appointment I will receive an email with instructions but not this last time. I only found out I had upcoming appointment. BY going to the website to make a payment. What if I was-not able to take off on that day I would have been charged for an appointment I never knew about. This is not acceptable. I will never go to Mayo again. Mayonis the absolute worst hospital.