I wanted to book a trip for an almost 16 year old child on a direct bus from New York City to Albany. I didn’t know that kids under 17 couldn’t ride Megabus. It was in the small print of the very long agreement. We started reading reviews and I found out they wouldn’t let her ride even with a parent on either end. So I called them up and I explained the situaton asking for either an exemption or a refund. They were terriblely rude, a very much FU you should have read the agreement kind of attitude. Shockingly they were perfectly OK with neither refunding the money nor providing the service paid for. I don’t usually book bus services but they are dreadful. .
This complaint and/or review was posted on HolySmoke.org on 05:02 am, January 30, 2019 (CST) and is a permanent record located at: https://www.holysmoke.org/scam/megabus-com-review/.
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