I called Melaleuca and tried to close my account the end of October 2014. They said I had to send some special form but I was to late that month so they sent me a certificate for $53.39 for September . I told them I wanted to send it back but they said I couldn’t. I had to order product and pay $53.39. They tried to charge my bank card for the $53.39 but couldn’t because I lost my card and canceled it. They called and called me to the point of harassment. I told them I was not going to give them my new card number because I knew they would take out the $53.39. I told them since I couldn’t send the certificate back I would send the order they wanted and pay the money at the end of the month when we got paid. I told them again I wanted to cancel. They said I had to fill out some form online but I couldn’t do that because they locked me out of my account until I paid the $53.39. I looked online for an hour trying to find that form but I couldn’t find it. I paid the amount due on November 1. Then they charged me another $64.96 for October and sent a box of product! I called them again and told them to close the stupid account. They said I had to return the product and pay the shipping. I was told I had to write a letter and it had to be done a certain way and put in the box with the product. I did that and sent it back. I also sent a letter to their corporate office. Today, Decembe 2, 2014 I was charged another $53.39 for November. I called them again and they said I wasn’t supposed to put a letter in the box. I asked them what kind of stupid games they are playing. They said they never received my other letter to the corporate office. She asked what address I sent it to. I knew she didn’t believe me and was going to turn it around on me. I told her I just wanted my money back and wanted to cancel my stupid membership. She said she would email me that special form within 20 minutes and I had to fax it back. It’s been an hour and I still haven’t received it. I spoke to someone in another department and he said I could just fax a letter with my signature. Here we go again. He said I would get my refund but I wouldn’t get the tax or shipping back. Why would they keep the tax for something I returned? Anyway, I just wanted to let everyone I can not to do business with them. Their products aren’t that great and you can buy nautral products on the shopping channel.
This complaint and/or review was posted on HolySmoke.org on 02:05 am, February 10, 2019 (CST) and is a permanent record located at: https://www.holysmoke.org/scam/melaleuca-inc-review/.
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