Meritage Homes

Warranty Claim Denial

Reviews: 14


Total views: 215

Published: 14 February 2018

Posted by: Anonymous

We closed on our house back in June 2010. At first all looks good and had few complaints. Then in 2011 one of the rooms started to flood. Long story short, I submitted the claim. They fixed the issue not without a lot of back and forth but to be honest they fixed the problem.

Then in 2013, I started to notice a crack in our driveway. It was small at first, so I sent a new claim, thinking this is a structural problem and because our house has 20 years warranty. I thought, well we should be covered. WRONG! By now, April 2014, the crack could be used as a scale of the Great Canyon. But, they said this is not structural so no fix from them.

At the end, we installed pavers and the driveway looks really nice. Later I knew this company was facing a lot of problems, financial ones. So the moral is: “Do your homework and investigate the builder before you even consider signing a contract.”

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