The following is my complaint to the Indiana Attorney General and the URL for a 12 video that shows the defective intallation. https://www.youtube.com/watch?v=a0xn59XCRws&feature=youtu.be I recently had a standing seam metal roof installed on my home at a cost of $19,254.00, and key functional elements provided to me in a diagram (attachment 1) from the company (before I signed a contract) were not installed. A screen shot of the email (in which this diagram was provided) is also attached (attachment 2). These construction details affect the weather resistance (water-tightness) of the roof. Keith Waller, of Metal Pro Roofing, sent me an email on April 3rd, 2014 with a detailed diagram of how they install the pitch transitions such as the one on the roof of our home. We both signed the contract on April 16, 2004 (see attachment 3). Two key details on the diagram supplied to me by the company were not installed on my roof (see attachment 1). No caulk/sealant was applied to the vertical gap between the Z-closures (under the transition/apron flashing) and the panel ribs (to keep water from blowing under the metal panels), and no end dams were installed on any panels (a secondary defense against water infiltration). In addition, on the south side of my home, the lower panel ribs behind the z-closure have been cut in an attempt to fix flashing that was originally installed running uphill rather than downhill (see attachment 4). These cut ribs provide ready access for water blowing through the non-caulked vertical gaps in the z-closure. A proper installation would likely require a complete roof replacement. As background, most of the roof has been installed 3 times so far to correct previous improper installations, with the last installation being done with new metal panels on most of the roof. These corrections were only made after involving the BBB. The roof appeared OK after the last installation and we paid in full on July 3rd. On July 14, we had a hard driving rain which caused a leak through the roof of our covered porch (under the new metal roof). It was after this leak that we discovered the latest defects in the installation. We have extensive email records, photographs, and a phone message recording to support our claims. At our request, the company sent representatives to our home (Carl Thompson and Ruben Maldenado) on July 18, 2014 to address the defects. They indicated that they would get back to me with their course of action, but no further response from the company has been received. I last emailed Metal Pro Roofing on July 26. While the company representatives were at my site on July 18, a claim adjuster, David Whitson of Ouellette & Associates, came by and indicated that the subcontractor (who actually appeared to have installed the roof) was being sued by the company. Due to the tenuous protection provided by our current roof, we would like to document the unwillingness and/or inability of Metal Pro Roofing and their installation company Cornett Roofing (both owned by Chan Cornett) to install the roof properly, and we would like a complete refund ($19,254.00) and payment for having the defective roof removed ($1,306.80). We would also like to document the situation while we have the roof replaced so that we can recover our losses in the case legal action must be taken.
This complaint and/or review was posted on HolySmoke.org on 15:11 pm, October 03, 2019 (CST) and is a permanent record located at: https://www.holysmoke.org/scam/metal-pro-roofing-review/.
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