I purchased 2 vouchers from Metrodeal for an hour of massage at Royal Lake Spa, we went there on a Sunday but we weren’t accomodated, the guy at the information told us that Metrodeal failed to indicate that it is only valid on weekdays. I called Metrodeal asking for an explanation and the lady told me that she just received a note from Royal Lake Spa that our vouchers will be accomodated from Mondays to Thursdays, which means that even Fridays werent available. She asked me if i would like to use it on Wensha Timog instead, and i declined because its not of the same value. I insisted on a refund, and she asked me to make a letter of compalint indicating the voucher numbers, email it to them and will be subjected for a review by the account department. I knew it would be a very long process and I doubt it if refund will be processed.
This complaint and/or review was posted on HolySmoke.org on 02:13 am, January 17, 2020 (CST) and is a permanent record located at: https://www.holysmoke.org/scam/metrodeal-holdings/.
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