MetroDeal Holdings

MetroDeal Holdings Reviews & Complaints

Reviews: 24


Total views: 4167

Published: 17 January 2020

Posted by: Lyka Chriz Pontanar Filipino

I purchased 2 vouchers from Metrodeal for an hour of massage at Royal Lake Spa, we went there on a Sunday but we weren’t accomodated, the guy at the information told us that Metrodeal failed to indicate that it is only valid on weekdays. I called Metrodeal asking for an explanation and the lady told me that she just received a note from Royal Lake Spa that our vouchers will be accomodated from Mondays to Thursdays, which means that even Fridays werent available. She asked me if i would like to use it on Wensha Timog instead, and i declined because its not of the same value. I insisted on a refund, and she asked me to make a letter of compalint indicating the voucher numbers, email it to them and will be subjected for a review by the account department. I knew it would be a very long process and I doubt it if refund will be processed.

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