I was in a car accident last week and met the shop’s tow truck driver Laz when he stopped to chat with the woman writing the accident report. He seemed alright when he first approached me and offered to look at the damage done to my car. He was quick to offer to take it to his “father’s” shop and said I would love it there and he would take me home for free if I didn’t like it. He also said that the shop wouldn’t charge me the $500 deductible required by my insurance, saving me money. Sounded good to me. I am appalled to have seen another review stating that the “family business” bit is a flat out lie. When the FIRST THING you hear about a shop is a lie, no matter what it is, that’s a RED FLAG. When I got to the shop, everyone there went along with the “family business” thing as Laz kept talking me up about the shop and telling me what to say to my insurance agent so that I could leave my car there. Honestly, the guy that rides with Laz in his truck seemed so shifty, he might even be uncomfortable with this guy running lies out of his mouth all day. Foolishly, I did end up leaving my car there for the weekend. I will give them this– they were cool enough to lend me a car for the evening until Laz could take me to pick up my rental the next morning. This instilled confidence in me that these must be good people, and maybe this was a genuine gesture, but I’m not 100% sure what to think of it today. Anyway, after talking it over with my mom, she decided we should take the car somewhere else. She had a bad experience with a shop that offered to work on her car without charging a deductible and it got me worried. The decision to move the car was in our best interest as customers, even if only to reduce our stress in case the shop might actually be alright despite the scam-ish offer. When my insurance agent called to ask about releasing the car, they INSISTED that my mother needed to be present to personally sign the release for the car (with proof of identity) because it’s under her name. The secretary said it was very serious to release a vehicle to just anyone and they would need to take a copy of her driver’s license and everything. It certainly wasn’t convenient, but I was determined to get my car out of there so I brought my mom the same afternoon to sign the release. When we got there, they HAPPILY handed over the form to my mom and told her where to sign. They didn’t even ask for her driver’s license or anything. I woke up my mother from her peaceful sleep after working a graveyard shift the night before for this… they could have at least checked her super important ID. Today I come to find that they charged my insurance OVER $1,000 for letting my car sit in the sun in front of their shop for 4 days. If they get this bitter about losing present business, they won’t have any future business from me either. Pz .
This complaint and/or review was posted on HolySmoke.org on 01:10 am, September 23, 2018 (CST) and is a permanent record located at: https://www.holysmoke.org/scam/miami-auto-collision-group-review/.
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