My 6 year old granddaughter and I saw the infomercial for the hair brush and she indicated it might work on her very long and thick hair. Never having ordered from an infomercial before, I was a bit unsure but went ahead and placed an order. This was advertised as “Buy 1 – Get 1 Free”, just pay separate shipping and handling. Before I knew what I’d done, my order was completed without me knowing what the total cost would be. What I didn’t realize was the buy1 get 1 free was only valid if you ordered 2 of the same type of brush. I wanted 1 for fine hair and 1 for medium hair. So, the total was $14.95 x 2 = $29.90 plus shipping and handling which was supposed to be $5.95 per brush. The actual total was $58.00. As soon as I realized I had ordered 2 different brushes, I called thair toll-free number and was told that my order hadn’t been completed and there was no need to do anything. Suspicious, I called my credit card company and found the charge of $58.00 had alreday been posted to my account. I called the toll free number back and was told I would have to wait until Monday to talk with the customer service group. That was a joke. They talk in circles and basically tell you to return the unopened box to receive a refund minus the shipping and handling plus the shipping I had to pay to return the $^& *& brushes. I have no brushes (nor would I want one based on other reviews) and I’m out of pocket almost $40.00. Soneone needs to put these guys out of business. .
This complaint and/or review was posted on HolySmoke.org on 22:21 pm, November 02, 2017 (CST) and is a permanent record located at: https://www.holysmoke.org/scam/michel-mercier-no-more-tangles-brush-review/.
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