I visited this office for a root canal and a crown. I had dental insurance at the time and paid the remaining balance not covered by my insurance in full at the time of service. In fact, if I hadn’t paid in full, they wouldn’t have performed any of the services I required. After my root canal and crown were completed, I was told that I had two cavaties that I needed filled. I wasn’t pleased with the dentist, so I never returned. I went to a different dentist who gave me a clean bill of health and did not located the “cavaties” that supposedly needed filling. Not only was I given a suspect diagnosis on my remaining teeth, but one year after the fact, I receive a bill in the mail for $125 dollars. The bill only stated “balance forward”. There was no date of service of explanation of the amount at all. There was however a letter that accompanied the bill from the office manager. It basically stated, oops, I forgot to bill you a year ago, so here is the balance, please pay. I emailed her requested a detailed explanation and proof of charges. Surprise, surprise, never heard back. I considered reporting them to the Dental Board, but let it go because I never heard back. Around the time I had visited the office, my husband went in for a cleaning. The cleaning was covered 100% by insurance. He never went back because they were trying to upsell him all this cosmetic dental crap totaling about $1000. Just today, he received the same exact bill in the mail. The envelope read “URGENT”. The bill was the exact same amount as mine and lacked all other pertinent information that a bill usually contains such as time of service, explanation of benefits, break down of costs…something! Anything but just a dollar amount and a past due notice. Yes, they claimed this was their 3rd notice. This time though, there was no apologetic, throw me under the bus for my paycheck letter. I had to report them this time. If they are doing this to us, then they must be doing this to other patients.
This complaint and/or review was posted on HolySmoke.org on 20:29 pm, October 15, 2019 (CST) and is a permanent record located at: https://www.holysmoke.org/scam/mid-wilshire-dentistry-review/.
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