So I have used Mike bachman plumbing a few times over the last few years now. The first couple of times everything was great (needed to replace my sump and ejector pumps at separate times). Was happy with the service. The last two times have left me looking elsewhere.
The first of these was last yea, we needed to use their emergency services for a clogged pipe that was backing up into our sinks, causing our sump to almost fill. We agreed to the emergency cost since it was evening. That’s fine, we knew it was coming. But the guy who came out quite rude and made it feel like we were inconveniencing him for coming out in the evening. I chalked it up to a bad day.
The final time was this week. Our water heater went out over the weekend, so I called first thing Monday morning to get an appointment (had to leave a message on a voice mail box that was non-descript and didn’t say anything about Rocket Plumbing, so wasn’t sure if anyone would even respond). But an hour later, someone called and I walked them through the issue. She requested I take pics of the heater and email it over so they can review and give an estimate/time). By the end of the day, I had not heard back, so I emailed again to check in. Still no response to this day (Wednesday). In the meantime, I called another company that Monday evening who came out within 25 minutes, gave an estimate and had the water heater replaced the next day.
After this last incident, I’m done with them. It had nothing to do with cost (I didn’t even get other estimates). Its a service issue and I won’t recommend them after this point.