I came to these guys for a rebuilt engine after I heard they had one in stock ready to go. The guy on the phone, Andre, mentioned it would be shipped the next day and would arrive in 10 days. During that time, I didn’t receive any receipt, invoice, shipping information, nothing. He did, however, charge the card immediately the day I called him. Well, 12 days later I decided to follow up and get the tracking information. I called them back only to be told that parts were back-ordered and should be back in stock shortly… I decided not to wait, considering they had previously lied about having an engine ready to ship. Who knows how long “shortly” would be.. I canceled the order and wanted my money refunded to my credit card. At this point, the shadiness was taken to a whole new level. I was told that the refund would be done and I should expect to see my money back in my account in 3-5 days. After a week of nothing, I called Andre back to see what the deal was. He checked with the “accounting department”, and verified that the account was in fact refunded. After waiting another week, nothing. I called Andre back and once again, he’s giving me excuses, saying that the refund was finally processed. Another week went by of me nagging him for my money and yesterday he gave me a transaction number for the refund. He refunded me the $500 (the core charge), but NOT the $3400 for the engine… Ridiculous.. I’ve gone 5 weeks now without a vehicle. I can’t get repairs because I have $4000 sitting on my card and I’m stuck having to rent a car for who knows how long. Andre is a perpetual liar who will say anything to get your money. Lie 1: He didn’t have an engine ready to go. Lie 2: He didn’t refund me my money when asked, over and over and over. Lie 3: Said he refunded me my money, and it was only $500. I gave this guy plenty of chances, but after being fed lies repeatedly, I’m beyond angry. At this point, I just want my d**n money. It’s bad enough these guys have pretty much had my money as an interest free loan… If I was to do it all over again, I would spend a few extra bucks and get a reliable, professional company. These guys apparently have no dignity or respect for people’s time or money.
This complaint and/or review was posted on HolySmoke.org on 10:25 am, February 21, 2019 (CST) and is a permanent record located at: https://www.holysmoke.org/scam/mikes-auto-parts-review/.
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