I received a call from whom I thought was Vodacom Customer Care, offering to update my existing subscription of 10GB per month, to 20GB per month, at a lower monthly fee. When reviewing my Vodacom statement for September, I have noticed an additional line and new subscription fee has been added to by bill. On checking my bank account, I see they have debited me for this, as well as another debit in August that i wasnt aware of, and received no statement for. When I phoned Vodacom to query my account, their ustomer care consultant advised the “new contract” was initiated by their “Rewards Department”, known as “Mondo Customer Care”. This is the first time I have heard of Mondo. She also told me they are dealing with weekly complaints about this department, who are “tricking you in to taking new contracts, and tha ti have to complaint to them directly, and get them to refund me. When calling Mondo, I have been advised by Nicole that I am “out of the cooling of period” – refer to above where they debited my account last month but did not tell me. I didnt know they were charging me and now that I’ve found out, its “too late” for them? She advises they will listen to the recorded call to determine if what their agent said was “misleading” and will get back to me in 24 to 72 hours.
This complaint and/or review was posted on HolySmoke.org on 10:58 am, December 19, 2017 (CST) and is a permanent record located at: https://www.holysmoke.org/scam/mondo/.
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