We had Monroe Strut/Shock assembly put on our car on Oct. 9, 2014 at a local Automotive shop here in Vancouver, Wa. were told that there is a $70 rebate for these products. After the work was completed, our Automotive Specialist (Mike) filled out the rebate form and submitted it within the first couple of weeks. By Dec. 9, 2014 we had not received any rebate or response from the rebate company. We called “Mike” our automotive specialist, and he said he would try to check on it for us. Shortly later, he called back with a phone number to call to check on it. We called the number, was told that there was no information in the system at all for us. They said it takes about wees for the information would show up in the system. He gave me info to print off the rebate form at offers.tenneco.com so I can either email or mail it back to : Email: (email address removed by HolySmoke.org admin) or mail: Resubmissions Dept Offer 1048-001 PO Box 740903 El Paso TX 88547-0903 He suggested doing both to make sure it was received. At this point I got onto the website ” offers.tenneco.com” for the rebate form. The webiste had their name and “select product”, but the page was blank and would not open. After trying for many minutes to close and reopen, I gave up. At that point, I started searcing the information online and found many, many reports of this company (as well as this website not following through with their rebate requests received by customers. I contacted “Mike”, and he will see if he can get a form for me. i told him about what I had found and he was very surprised because Napa is part of the rebate process also. I am beginning this report and will keep it updated. .
This complaint and/or review was posted on HolySmoke.org on 19:53 pm, December 04, 2017 (CST) and is a permanent record located at: https://www.holysmoke.org/scam/monroe-shocks-and-struts-review/.
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