I bought a jacket for my husband from this site www.moosejaw.com and the one arrived was of incorrect size. Jacket was too small and did not fit. When I contacted customer service they agreed to accept it back, so I sent the jacket back and I also paid for the return shipping. After they received it they contacted me and said that they were not able to refund or replace because jacket was used and damaged!! That was a complete lie! My husband only tried it on and when I sent it back it was in a perfect condition. Then they said that if I want them to send it back to me I need to pay for shipping. That was the worst shopping experience ever!! Do not buy anything from this site!
This complaint and/or review was posted on HolySmoke.org on 05:32 am, December 23, 2018 (CST) and is a permanent record located at: https://www.holysmoke.org/scam/moosejaw/.
The reviews & complaints posted about MooseJaw was submitted by a member or guest on this website. Any and all opinions and information are published as is. HolySmoke.org does not edit or remove any aspect of the report and is simply a consumer grievance free-speech platform. As such, HolySmoke.org cannot be held liable for the complaints and reviews posted about MooseJaw as per Section 230 of the Communications Decency Act.
Be an Informed Consumer
An informed consumer is capable of making sensible decisions, gains insight about a business prior to an interaction or transaction. Our newsletter provides resources and information that informs you, the consumer. of such things as consumer rights and protection.