2/21/19 I purchased a table and chair set and was told it could not be returned, but had 3 days to cancel the order. 2/22/19 After thinking about their NO RETURN policy, I decided to cancel the order and spoke to Shannon at phone number 866-486-7435 at 2:57 pm MST. She advised she”d take care of cancelling. She did NOT 2/27/19 I got a call from Security – I live in a gated community – and they advised there was a delivery truck from Mor that needed the OK to deliver. I advised them no, that was to be cancelled. I called the number above again, and spoke to Alexis at 10:07 am MST and she advised the order didn”t get cancelled, but that she would cancel and return the full amount. 3/6/19 I called once again because only $432.19 was returned to my credit card, they did not return the $30. delivery fee. Note, they never delivered anything. I spoke with Lisa at 4:21 CST and she advised she would take care of that day, and I would get my return in 7-10 days. That never happened 4/11/19 I called AGAIN at 10:27 am MST and spoke with a Kimberly who advised that yes, I was still owed the $30 delivery charge. I asked to speak to a supervisor and she refused to connect me to a supervisor, explaining she could take care of it. She promised to have the return processed today, and I should have it back by next Friday, April 4/18. I doubt it will happen. Fourth attempt. Regardless of whether they return this money or not, this is the WORST RETAIL EXPERIENCE I”ve ever had. It”s my opinion they just keep putting me off figuring I will give up and go away. What a terrible way to do business I won”t go away. I advised that I was sending a complaint. thank you
This complaint and/or review was posted on HolySmoke.org on 18:52 pm, April 27, 2020 (CST) and is a permanent record located at: https://www.holysmoke.org/scam/mor-furniture/.
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