I purchased Gift Certificates that the company is not honoring. It has NO EXPIRATION date on the certificates. I am holding the ORIGINAL certificates. I first called the place of business and spoke with a representative to see if the gift certificates were still usable as I was gifting them to my niece for her 21st birthday. The representative asked me to hold on the line as she wanted to confirm with her supervisor, after 10 minutes on hold she came back on the line and stated ” yes, we they are valid and that the only thing is that you can not come on a Friday or Saturday to use them”. I said thank you and then handed the certificates to my niece as a birthday gift and said the words “enjoy”. My niece then decides to make an appointment and another woman picks up the phone and says to first bring the certificates by or fax a copy and they will check if valid. She was then told that they are too old. When I came to know about this, I reached out to the owner of the establishment. I left 2 messages and emailed her twice. Only after my third call, I received a call back from the owner Katrina. She says she will not honor those certificates as they are too old. I explained to her that these are original certificates that one of her staff already verified with their supervisor and that I have already gifted it and she was really harsh and inconsiderate in her tone. I did not appreciate the response in such an unprofessional manner, that also from the owner. .
This complaint and/or review was posted on HolySmoke.org on 12:38 pm, January 02, 2019 (CST) and is a permanent record located at: https://www.holysmoke.org/scam/mosaic-salon-spa-review/.
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