On February 16, 2007, I purchased a certified used 2002 Ford Escort for $12,000 from Mossy Toyota during their red tag sale. When I took it for a test drive, I noticed a vibration, and asked about it before I bought the car. I was told at that time that the idler needed to be adjusted and they could take care of it if I brought it back the next day when the shop had time. I remembered the exact same thing I had to have done a few times, on a Chevy Vega I once owned. I had been a loyal customer of Mossy Toyota for over 6 years , and all that time they had treated very me well. Many occasions picking me up from home or work when my previous vehicle needed repairs. They are also well-established and the most prominent dealership in town with nearly a dozen dealerships. I thought that I could rely on what they said, when they told me that the vibration was not a big problem and they would fix it right away. I took them at their word, and bought the car. It came with a 90-day, 3,000 mile bumper-to-bumper warranty and I purchased an extended warranty in addition, just to be safe. It did not cover previously submerged and rusted out flood cars with contaminated electronic equipment. I had no idea then that the contract I signed included a clause on the back that took away my Constitutional rights and required any dispute to be submitted to an arbitration program chosen and paid for by Mossy Toyota. When I took the car back for repairs, I was taken aback by their change in attitude. It turned out that Mossy knew about the vibration problem beforehand and knew they could not fix it before they sold it to me. They claimed that the vibration was normal and didnt need to be fixed. The head mechanic said thats the way it is and that this type of car is prone to shaking.
This complaint and/or review was posted on HolySmoke.org on 18:28 pm, January 26, 2019 (CST) and is a permanent record located at: https://www.holysmoke.org/scam/mossy-toyota-review/.
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