9/16/19 I deposited a check #283 $1000.00 on 9/17 i called to find out how long the hold would be. I was told it would be available the next day 9/18 I seen the funds available from 9/18 through Sunday morning 9/22 But by Monday 9/23 i was in the negative by $757 By 10 am i called 800 number to be told i had to many transactions Then that the issuer cancelled the check So i called a branch spoke to Yolanda who told something isnt right and would call. Me back Hours later Yolanda called me to tell me the funds were on hold do to insufficient funds . I called the check issuer asked for proof from her bank and submitted to Yolanda and hours later i think by now its 3pm and still no answers but finally replied to my email submitting proof the check was paid. She assured me she’d call me back but did not so now its been over a week and I’m overdrawn ive never in my life had a bank put a hold give me a date funds will be available i get the funds for 4, days then decided to put another hold on already released funds. The stress the massive inconvenience and your managers have no answers and leave you hanging all day and night. Thats so unprofessional i don’t feel comfortable banking with UBOC even after 20 years i never felt so helpless Over a week and you still have MY money Im closing my accounts
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MUFG Union Bank Reviews & Complaints
Epitome of incompetency and abysmal follow-up. Only one card was ever sent out for a joint account (usually that means more than one person on the account!). I requested the other card in the other name. Five months passed without one ever being mailed. I went into a Union Bank branch (in Big Bear, Ca) and requested this card. Union Bank mailed a duplicate card with the same name as the one and only we had [censored]. I then went into the home branch in Carlsbad and requested this a second time in the correct name. Five weeks passed, no card mailed. I went in again, complained and requested this once again, in the correct name to a representative and the branch manager, Kenny Reykes. I was told one would be Fedex”ed the next day, or Friday. Friday and Saturday came and went without delivery. Six months to try to get the second account holder card without any help or follow-up after numerous requests, and one incorrect card mailed. Abysmal. This bank also is not accredited or participate in ConsumerAffairs accreditation – read the abysmal reviews there.
MUFG Union Bank Reviews & Complaints
I go to a branch to open a business account and I am told after mentioning what my business does the account will be closed. I was like what? I write to corporate then get a call from an area manager to go to another branch to open the account. I was apologized to. At the other branch I was apologized to and this is your money. We would have no need to freeze an account. So I opened an account. 3 wires came in with 1 on the way. I got a cashier check to take to another account to wire an amount for a utility company in another country. Then I went in as I knew another wire was coming in and wanted another cashier check on my money of course, but was refused. I was huh? My account was frozen so the manager of the branch lied. They wanted an invoice. Well some of my business is invoiced in ways would not reflect entire wires, but Union Bank wouldn’t know anything about individual business procedures only their own. I wrote to corporate and oh my the office of the president called but didn’t do anything. The money was held a long time and one of my clients was scared by the bank. Finally after my finance manager said I was to take Union Bank to court I got a check. Hmmmm that good old court system will put a fire in their pants. I finally got the money from the wire in another account but really what is going on in banking in the USA. Good thing I had other money available to me or I could have been financially hurt. Again the good old principle of the matter should be allowed in court. Procedures might change a bit in all banking institutions. I felt like I was being strong armed and I was in trouble for doing nothing wrong. This Big Sister is Watching Union Bank and other bank policies. I am not afraid to speak or file complaints. Actually I love helping people so if one person can be spared the ignorance Union Bank used on me I feel an accomplishment.
MUFG Union Bank Reviews & Complaints
I had to talk with 5 Union Bank Rep’s before my problem was solved. The 3 women I talked with helped or tried to help…the 2 men were smug, unreasonable…and one actually said “I’m not going to help you”! Union Bank should re-evaluate some of these male rep’s that just transfer you to get rid of you…and these smug little jerks that refuse to help you at all!
MUFG Union Bank Reviews & Complaints
I have banked with this bank for a little over 2 years and have paid a lot of fees in overdrafts. Some of which I did get but others I don’t get. In the last 2 days they have charged me $170.00 in overdraft fees when I check my balace before I go to bed and its always positive and when I call for an explanation they tell me “It’s not a bank error or we have given you $160.00 already back in overdraft fees and can’t do anything for you.” Something has got to be done about this because if you were to add up all the “not our error” overdrafts I bet its close 20 $1500.00 dollars.