9/16/19 I deposited a check #283 $1000.00 on 9/17 i called to find out how long the hold would be. I was told it would be available the next day 9/18 I seen the funds available from 9/18 through Sunday morning 9/22 But by Monday 9/23 i was in the negative by $757 By 10 am i called 800 number to be told i had to many transactions Then that the issuer cancelled the check So i called a branch spoke to Yolanda who told something isnt right and would call. Me back Hours later Yolanda called me to tell me the funds were on hold do to insufficient funds . I called the check issuer asked for proof from her bank and submitted to Yolanda and hours later i think by now its 3pm and still no answers but finally replied to my email submitting proof the check was paid. She assured me she’d call me back but did not so now its been over a week and I’m overdrawn ive never in my life had a bank put a hold give me a date funds will be available i get the funds for 4, days then decided to put another hold on already released funds. The stress the massive inconvenience and your managers have no answers and leave you hanging all day and night. Thats so unprofessional i don’t feel comfortable banking with UBOC even after 20 years i never felt so helpless Over a week and you still have MY money Im closing my accounts
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