Reviews & Complaints

Reviews: 51


Total views: 4183

Published: 10 January 2020

Posted by: Sandra Cattich

A week after my fibre line was installed, my internet connection became almost unusable. The technical department said my router must be faulty. After an entire week without wifi (not being able to use printers scanners etc), the “new” router arrives. I open the box and instead of seeing a new Zyxel, it”s a refurbished router without even a model name and dirty wires, not even in its original box (a WR7020v2 which I see is selling on the gumtree for R250). I am beyond disgusted and angry. When I called the help desk, the first person asked me to wait, then a second person came on to the line with no knowledge of the first person, asked me to wait, then a third person came on the line with no knowledge of either of the first two people. The second person said I got a refurbished router because I had passed the seven days. If you imagine MWEB will get away with this CRIMINAL behaviour you are very mistaken. I will do what it takes to expose this disgusting service.

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