According to the FAQ on their website, Q: What if I disagree with a transaction that I see on my on-line statement? A: Please call us at [protected]. We will assist you with the process to dispute unauthorized charges to your card. I received the same line of customer non-service dialogue: “THE FUNDS WILL BE RELEASED IN 10 DAYS.” These cards should not be sold as ‘gifts’ as they are more of a pain to use than anything I’ve ever encountered. Sure I should have read the fine print before using an electronic transaction method, but come on. It’s a gift card for Christ’s sake! The idea people are going to get when they receive it, is somewhere along the lines of “Now I can buy that thing I’ve been wanting!”. The line of thought usually does not include reading the fine print. Let’s go have fun, right?! Wrong. The first time you screw up and use the card at the pump, you’re done for a period greater than a week. This company and it’s policies are shady as [censored]. I am broke, living thousands of miles from home. My mother sent me a card for my birthday to try to help me as much as she could. I had to call her and tell her that the gift she bought me was broken. Yeah. You guys who run this operation at U.S. Bank made my mother upset. And now, if you will, HULK IS ANGRY. [censored] MYGIFTCARDSITE.COM AND EVERYONE WHO WORKS THERE. [censored] YOU ALL. YOU’RE ALL ###. NO ONE REPRESENTATIVE TRIED TO HELP. NO SUPERVISORS WERE AVAILABLE. MY MONEY IS GONE UNTIL A PERIOD OF TIME WHERE I WILL BE LEFT STARVING UNTIL SOMEONE GETS OFF THEIR ### AND HIRES ME AFTER BEING UNEMPLOYED FOR SO LONG. YOU PEOPLE ARE THE PROBLEM AND I HOPE YOU ALL HAVE A NICE LITTLE RESERVATION IN HELL.
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This complaint and/or review was posted on HolySmoke.org on 14:21 pm, February 04, 2020 (CST) and is a permanent record located at: https://www.holysmoke.org/scam/mygiftcardsite/.
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