Ordered the Ariana Grande bundle via MyPlay Direct for our daughter. After spending approximately $50 and waiting nearly two months for delivery, package was finally received. Upon opening parcel, it was immediately obvious the merchandise was very poor quality. The shirt size ordered was not even close to what was expected. Our daughter typically wears a woman’s medium size, however, this one resembled a small size. While already disappointed with the order, attempted to exchange the shirt for a larger size. Consequently, returned the shirt to MyPlay Direct via United States Postal Service (USPS) mail. After verifying package containing shirt was delivered to MyPlay Direct using furnished USPS Tracking Number, sent three separate requests over a three week period to MyPlay Direct customer support for a status update with absolutely no response whatsoever! On my fourth submission to customer support, I vehemently requested contact information for a supervisor, as well their Corporate Headquarters, which apparently elicited a response stating they would check on the status and provide an update. Nearly two weeks later, no response once again! Yet another message was sent requesting contact information for a supervisor, as well as their Corporate Headquarters. A few days later received a response stating they would refund half of the order price due the inconvenience experienced, as well as the fact the larger shirt size was no longer available. After a week with no refund to my credit card, I once again sent another message requesting a status update. No response to date. Bottom line, do not waste your time dealing with MyPlay Direct nor your money purchasing their inferior quality merchandise! .
This complaint and/or review was posted on HolySmoke.org on 17:08 pm, January 21, 2019 (CST) and is a permanent record located at: https://www.holysmoke.org/scam/myplay-com-review/.
The reviews & complaints posted about Myplay.com was submitted by a member or guest on this website. Any and all opinions and information are published as is. HolySmoke.org does not edit or remove any aspect of the report and is simply a consumer grievance free-speech platform. As such, HolySmoke.org cannot be held liable for the complaints and reviews posted about Myplay.com as per Section 230 of the Communications Decency Act.
Be an Informed Consumer
An informed consumer is capable of making sensible decisions, gains insight about a business prior to an interaction or transaction. Our newsletter provides resources and information that informs you, the consumer. of such things as consumer rights and protection.