Reviews: 1


Total views: 4057

Published: 21 January 2019

Posted by: Anonymously

Ordered the Ariana Grande bundle via MyPlay Direct for our daughter. After spending approximately $50 and waiting nearly two months for delivery, package was finally received. Upon opening parcel, it was immediately obvious the merchandise was very poor quality. The shirt size ordered was not even close to what was expected. Our daughter typically wears a woman’s medium size, however, this one resembled a small size. While already disappointed with the order, attempted to exchange the shirt for a larger size. Consequently, returned the shirt to MyPlay Direct via United States Postal Service (USPS) mail. After verifying package containing shirt was delivered to MyPlay Direct using furnished USPS Tracking Number, sent three separate requests over a three week period to MyPlay Direct customer support for a status update with absolutely no response whatsoever! On my fourth submission to customer support, I vehemently requested contact information for a supervisor, as well their Corporate Headquarters, which apparently elicited a response stating they would check on the status and provide an update. Nearly two weeks later, no response once again! Yet another message was sent requesting contact information for a supervisor, as well as their Corporate Headquarters. A few days later received a response stating they would refund half of the order price due the inconvenience experienced, as well as the fact the larger shirt size was no longer available. After a week with no refund to my credit card, I once again sent another message requesting a status update. No response to date. Bottom line, do not waste your time dealing with MyPlay Direct nor your money purchasing their inferior quality merchandise! .

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