This is not your regular review, as I’ve personally been into the N.A.S collision center facilities just once, and I had my car serviced there a couple months ago, so I’m talking about online/phone service + the results of the services. Please keep in mind this information while you’re reading: I have a condition in my legs that allows me to drive but impedes me to walk, so I need to have a wheelchair always loaded on my passenger seat, and preferably be accompanied when I go out. Due to my condition, I don’t personally take my car to be serviced just because I don’t want to deal with the hassle of going home without it. A few months ago, after someone tried to steal my car and ruined the pilot and copilot doors, I asked a friend to take it to the collision center. I had called them the day before to set the appointment, letting them know that a friend of mine would be taking the car. I also requested a quote for the doors before scheduling, and I know that it’s not easy to quote the exact price without seeing the damage, but the estimated is usually close to the final price. My friend took the car, dropped it for a quick 2-days service (according to them), and went back 2 days later to be told that the car was actually going to be there for 2 weeks. This was just the first inconvenience, and it was something we could just shake away because anyone can make a mistake. 2 weeks later, the car is ready, the doors are perfect, the paint looks as good as new, but I have a price that doesn’t match anything I’ve been told to this point. They gave me an estimated $2K before seeing the damage and a final price of $3500 after seeing the doors, and now, for some reason, the total bill was issued for $4500 without explanation. I called them a few times to inquire about that before paying, but no one ever answered. I had to bother my friend, asking her to go there to inquire about the price, and she was told that they couldn’t discuss that information with her because she was not the owner of the car. The following days I just tried to get a hold of anyone on the shop, requesting to be connected to the manager, for some reason, I was always disconnected. I couldn’t be without my car any longer, so I went there personally to talk with them myself, and now I wish I had never taken my car with them. The service manager tells me that some pieces ended up costing more than he had anticipated, but instead of telling me this, they just went for it and dropped the bomb at the last minute. This is something that would’ve made me mad on its own, but what happened later was the cherry on top. So, he mentions that now I owe them $6K because I’ve been holding the payment for too long and they were charging me interests… Definitely, the worst experience ever.
This complaint and/or review was posted on HolySmoke.org on 06:25 am, December 13, 2019 (CST) and is a permanent record located at: https://www.holysmoke.org/scam/n-a-s-collision-center/.
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