18/1: After a week of phoning the Nashua Call Centre, and they don’t return calls when they say they would, and holding almost every time for longer than 10 minutes, based on information they provided I might or might not get reports in an indeterminate time detailing information on billing which I dispute. Personnel I had to deal with: Peter Eillers, Sifiso Kgrapi, Roelandi Kruger, Charmaine, Elize. I have detailed dates and times of every encounter I had with them this week. The fact is: they have charged me already, so this is not a high priority for them. This is a prime example of why I also submitted cancellations on 2 of my contracts with Nashua, and why I will definitely cancel the remaining 3 contracts I have with Nashua the moment the contracts expire. I am neither hopeful of getting any information of value, nor am I hopeful that anyone would get back to me. Update 1/3: 1. No charges has been confirmed as valid and correct, as to date neither Nashua Mobile’s data technician, nor Vodacom, nor the service centre have been able to show me where these charges originate from. 2. As stated, my expectation was either allowing me to cancel all contracts without any penalties with immediate effect, or a credit to my bank account of the total overcharged amount, currently standing at R16, 607.87. 3. Nashua Mobile has not taken the necessary steps to fulfil my requests. Apart from lying about submitting a call to Vodacom, not honouring timelines provided by themselves, or still, more than 8 weeks later, not having furnished me with browsing history.
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