The National Aid Group was supposed to help us with the Principal Reduction Alternative (PRA) is part of the government’s Home Affordable Modification Program (HAMP), which was introduced to help homeowners by reducing their monthly mortgage payments by modifying their loans. The National Aid Group sent us the approval letter and documentation on September 9th, 2013. Throughout the entire process they never got in touch with our mortgage company who is handling our file. Our Mortgage company keeps calling us letting us know that they have been unsuccessful with reaching anyone at the National Aid Group. The National Aid Group deposited our payment of $2595.00 on November 11th, 2013. The approval letter that we received from Gerald Rios stated the new mortgage amount and that the first new mortgage payment would be December 1st, 2013. Our mortgage company and I have been very unsuccessful with reaching anyone at the National Aid Group. We are consistently calling every day leaving voice messages and emailing and no response. The National Aid Group screwed us over. The point of contact is Gerald Rios, 1-888-439-6849 ext.8035, 714-408-4079, (email address removed by HolySmoke.org admin) and the company website nationalaidgroup.com. Every email that we have sent to Gerald Rios he will open the email and never respond back starting from November 2013 to the present. The processor is Jennifer Wilson 949-216-3621, (email address removed by HolySmoke.org admin) and she never return calls or responds to any of our emails as well. Jennifer Wilson has on her voice mail if you are unable to reach her contact her manager Michelle 949-484-4241 we also leave messages and she never responds. Please if anyone come across the National Aid Group do not use them they will rip you off. The National Aid Group is scamming people out of their money and they are not a legit company and falsely advertising that they specialize with helping people with loan modification programs.
This complaint and/or review was posted on HolySmoke.org on 14:19 pm, September 12, 2018 (CST) and is a permanent record located at: https://www.holysmoke.org/scam/national-aid-group-review/.
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