I built a garage in January of last year. I contacted National Coatings on The Surface Master product and they told me how wonderful it was and how it would be great on my new concrete floor. The floor had cured longer than they said it needed to, and I followed the instructions that they offered with regard to temperature, prep and application. Almost immediately after applying I had adhesion problems where tires sat on the floor (car, motorcycle, lawn tractor). I called and spoke with Customer Service, who sent me a gallon of touch up. I explained that the issue was general adhesion but the rep was no help, trying to tell me I failed to follow the instructions. Ultimately, wherever water gets on the floor, it wrinkles and peels up providing no protection. Emails to the company now fail to garner any response at this point. After spending over $500 on this product I have a floor that would be better if it had nothing on it.
This complaint and/or review was posted on HolySmoke.org on 06:18 am, April 16, 2019 (CST) and is a permanent record located at: https://www.holysmoke.org/scam/national-coatings-inc-review-3/.
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